Parts Counter Salesperson

Stowers Machinery Corporation

2d • Onsite

About The Position

Serve customers by identifying parts needs and processing orders promptly.
Visualize and interpret customer requests accurately, including complex parts
inquiries.
Manage automatic backorders and ensure correct processing.
Greet customers in person and by phone courteously and professionally.
Refer customers to appropriate departments when necessary.
Maintain knowledge of vendor items, mark-up, and freight charges.
Collaborate with co-workers and contribute to a positive team environment.

Most work is conducted in a comfortable office environment but exposure to site
conditions may also occur. Personal protective equipment must be worn in areas
as required. Although the work usually is not considered inherently dangerous,
employees must be careful while performing onsite services.

This job description is not intended to be all-inclusive, and the employee will
also perform other reasonably related business duties as assigned by immediate
supervisor and other management as required. Stowers Machinery Corporation
reserves the right to revise or change duties as the need arises. This job
description does not constitute a written or implied contract of employment.

Requirements

• Ability to accurately identify and order parts based on customer requests.
• Strong attention to detail for tax, freight, and special instructions.
• Familiarity with reference sources related to parts sales.
• Proficient in company computer systems and ordering processes.
• Excellent verbal communication and customer service skills.
• High school diploma or equivalent required.

Nice To Haves

• Prior experience in parts sales or a similar role within the heavy equipment industry.
• Knowledge of Caterpillar or similar machinery parts.
• Ability to handle multiple tasks in a fast-paced environment.
• Technical or vocational training in automotive or heavy equipment parts preferred.
• Experience with heavy equipment parts sales.
• Familiarity with vendor ordering systems and pricing structures.
• Strong interpersonal skills and ability to work collaboratively.

Responsibilities

• Serve customers by identifying parts needs and processing orders promptly.
• Visualize and interpret customer requests accurately, including complex parts inquiries.
• Manage automatic backorders and ensure correct processing.
• Greet customers in person and by phone courteously and professionally.
• Refer customers to appropriate departments when necessary.
• Maintain knowledge of vendor items, mark-up, and freight charges.
• Collaborate with co-workers and contribute to a positive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED