Parts Counter Rep - Power Systems

Carolina CAT - Power Systems•Charlotte, NC

2d•Onsite

About The Position

The Parts Counter Representative is responsible for front line customer service in a variety of parts and service areas. Responsibilities may include one or more of the following while maintaining a high level of customer satisfaction: data entry, technical ability, research, and various administrative abilities. Assist the service departments in identifying, acquiring, and invoicing all parts to workorders.

Requirements

High school degree or equivalent
3-5 years of experience in a parts environment
Must be familiar with identifying and sourcing parts on a daily basis
Ability to assist service shop with replacement parts that are comparable to OEM supplied components

Responsibilities

Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
Greet all customers in the showroom and answer phones in a timely fashion.
Look up parts via supplied computer programs.
Support the parts procurement, stocking and delivery needs of the Service Departments
Handle cash payments and returns per cash policies.
Maintain all action pending reports and outstanding backorders.
Help resolve any customer issues or concerns.
Be able and willing to perform any warehouse duties as required.
Assemble hydraulic hoses
Working onsite with a customer to expediate Caterpillar and other OEM orders as needed
Perform general housekeeping duties as assigned.
Promote safety through own work habits.
As noticed, this individual needs to report to supervisor any conditions that do not meet OSHA standards.
Exhibits a Customer First! Attitude at all times.
All customers treated equally
Take ownership of situations, do not pass customer to other employees
Good attitudes will be required
Neatness in dress is mandatory
Profanity will not be tolerated
Flexibility
Answer telephone with politeness
Other duties as assigned.