Parts Counter Rep

Weisiger Group•Greensboro, NC

11d•Onsite

About The Position

Join the Carolina Cat Team As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat. Summary The Parts Counter Representative is responsible for front line customer service in a variety of parts and service areas. Responsibilities may include one or more of the following while maintaining a high level of customer satisfaction: data entry, technical ability, research, and various administrative abilities. Assist the service departments in identifying, acquiring, and invoicing all parts to workorders.

Requirements

High school degree or equivalent
3-5 years of experience in a parts environment
Must be familiar with identifying and sourcing parts on a daily basis
Ability to assist service shop with replacement parts that are comparable to OEM supplied components

Responsibilities

Assist the Service Department in identifying, acquiring, and invoicing all parts to work orders.
Greet all customers in the showroom and answer phones in a timely fashion.
Look up parts via supplied computer programs.
Support the parts procurement, stocking and delivery needs of the Service Departments
Handle cash payments and returns per cash policies.
Maintain all action pending reports and outstanding backorders.
Help resolve any customer issues or concerns.
Be able and willing to perform any warehouse duties as required.
Assemble hydraulic hoses
Working onsite with a customer to expediate Caterpillar and other OEM orders as needed
Perform general housekeeping duties as assigned.
Promote safety through own work habits.
As noticed, this individual needs to report to supervisor any conditions that do not meet OSHA standards.
Exhibits a Customer First! Attitude at all times.
All customers treated equally
Take ownership of situations, do not pass customer to other employees
Good attitudes will be required
Neatness in dress is mandatory
Profanity will not be tolerated
Flexibility
Answer telephone with politeness
Other duties as assigned.