Parts Counter / Department Specialist

Quality Truck Care Center • Fond Du Lac, WI

6d

About The Position

Join a Team That Values You
At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation.
We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles.
Position Summary:
Sells parts to customers at the counter, over the telephone, or through the repair shops.

Requirements

• Six to twelve months parts experience or training, heavy duty truck experience preferred
• Effective oral and written communication skills.
• High School Diploma or Equivalent
• Valid Wisconsin Drivers License / insurable

Nice To Haves

• heavy duty truck experience preferred

Responsibilities

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.
• Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.

Benefits

• Vacation up to 4 weeks – fast accrual
• Additional PTO in addition to vacation
• Monthly Efficiency Bonus Program
• Health, Dental & Vision Insurance
• 401(k) with Company Match
• HSA & FSA Options
• Boot & Prescription Safety Glass Allowance
• Fitness Membership Reimbursement
• Tuition Assistance & Apprenticeship Programs
• Extensive OEM & Paid Training Opportunities
• Career Advancement opportunities
• Flexible work hours and a family-first culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees