Parts Counter Advisor

H O PENN MACHINERY • Town of Poughkeepsie, NY

1d • $25 - $32

About The Position

Parts Counter Advisor Poughkeepsie, NY

Requirements

• Minimum of 1-year parts counter experience or related mechanical/technical experience required
• Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
• Strong interpersonal and communication skills
• Proficient in computer applications and software, and capable of learning new programs

Responsibilities

• Successfully provide solutions to customers’ parts needs.
• Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs
• Sell parts to all fax-in, email-in, call-in and walk-in customers
• Advise customer of additional related parts and services available
• Maintain communication with customers on open orders
• Follow all established procedures to ensure accurate payment
• Participate and complete training as required and/or available
• Ensure customer satisfaction.
• Communicate effectively to build strong, long-term, trusting relationships with customers
• Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.)
• Represent the company in a positive, courteous, and professional manner at all times
• Solicit incremental business.
• Communicate information including leads to Sales Reps and Service Department
• Promote a one-stop-shop to customers
• Be aware of and promote all current offerings to customers

Benefits

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees