Parts Coordinator, E2E

Wartsila Oyj Abp • San Jose, CA

51d • Hybrid

About The Position

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride? The Parts Coordinator is responsible for processing internal and external customers' spare parts requests in a timely and high-quality manner, aligned with customer expectations. This is a hybrid role requiring on-site presence at the Halifax or Vancouver office two days per week.

Requirements

• B.Sc. or 2-3 years' experience in Supply Chain Management field
• Successful applicants must be authorized to work in Canada without sponsorship.

Responsibilities

• Serve as the point of contact for spare parts quotations, orders, deliveries, and non-conformities.
• Act as a liaison between customers and internal departments involved in the spare parts delivery process.
• Manage and coordinate quotations and orders in accordance with established procedures, guidelines, and local requirements.
• Ensure the highest standards of quality and responsiveness in handling quotes and orders.
• Use accurate customer master data and handling instructions when processing quotations and orders.
• Proactively follow up on the order book in collaboration with the sales team.
• Coordinate with Sales regarding the content and terms of offers.
• Communicate delivery updates to customers in a timely and clear manner.
• Follow up with internal stakeholders on quotations and deliveries as per agreed processes.
• Provide off-hours support for spare parts when required (24-hour service).
• Organize and promote order book follow-up meetings with the Sales Team.
• Share expertise and ensure knowledge transfer within the team; escalate issues as needed.
• Build and maintain profitable customer relationships by providing feedback and valuable insights.
• Foster strong working relationships with customer counterparts.
• Develop a deep understanding of customer needs and suggest improvements to ways of working.
• Contribute to a positive and collaborative work environment.

Benefits

• Wartsila Canada offer a generous benefit package, including but not limited to; extended medical & dental coverage, RRSP matching (employer contribution up to 7% of salary), 4 weeks of vacation (increases based on years of service with Wartsila) and 5 paid personal days per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Number of Employees: 5,001-10,000 employees