Parts Coordinator

our team • Dixon, CA

10d • $38,000 - $52,500 • Onsite

About The Position

As a Parts Coordinator, you will provide customer service support to internal and external partners to enhance customer experience and drive sales. This includes responding to web inquiries, providing marketing support and aftermarket order administration support.

Requirements

• High School Diploma required

Nice To Haves

• Strong technical background with a deep understanding of manufacturing processes and products
• Familiarity with SAP or ERP system
• Familiarity with engineering documents
• Excellent communication
• Detailed oriented approach, ensuring accuracy and completeness in data entry and reporting
• Self-directed and organized, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment
• Ability to work collaboratively in a team-oriented environment
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
• Proficiency in CRM software
• Ability to get certified on material handling equipment (forklift)

Responsibilities

• Monitor Parts inbox
• Enter purchase orders, RMA’s and warranty orders pertaining to parts into SAP
• Complete shipping transactions in SAP
• Verify customer information in SAP
• Confirm lead times
• Determine pricing and availability
• Provide quotes to customers
• Enter manufactured part orders into the Engineering database and notify scheduler
• Review and run month end reports
• Respond to customer inquiries
• Communicate order acknowledgements, tracking and shipment information to customers
• Provide technical information as required
• Back-up Material Handler in shipping out parts
• Schedule shipments with FED-EX/UPS
• Pack parts

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees