Parts Coordinator II

Illinois Tool Works•Charlotte, NC

47d

About The Position

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and three year of experience.

Requirements

High school diploma or GED and 3+ years of parts or clerical experience is required.
Similar work experience includes any or all the following: ordering, shipping, any receiving, parts sales, and inventory control.
Handle competing/multiple priorities
Computer Skills: Microsoft Office products excel, Word, Outlook
Excellent verbal, written and interpersonal communication skills
Required to sit for prolonged periods of time
Extensive periods of time on phone
Lifting 50-75 lbs. with or without assistance
Climbing up to 8 ft with ladder
Kneeling, squatting, bending, pushing/pulling
Exposure to noise, heat, cold, slippery, wet conditions
OT as required

Responsibilities

Assist and order parts for technicians
Manage technicians - Month On Hand
Return to Piqua - parts from technicians' inventories
Identifying/researching parts
Shipping and receiving
Cycle count inventories
Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.
Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.
Assist in the training and cross training of other individuals in the office.
Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.
Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.
Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.
Assist in preparing reports on order status, parts & material shortages, as necessary.
Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.
Write up credits for returned merchandise and handle telephone requests from technicians.
Handle telephone requests from technicians.
Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.