Parts Consultant

TERRE HAUTE CHEVROLET • Terre Haute, IN

5d

About The Position

This position is responsible for assisting customers with their auto parts questions and needs, in-person, by telephone, or other contact methods. Effectively communicates features, benefits, and warranty policy information to customers. Responsible for efficiently managing inventory control, shipping and receiving, product training, processing returns and maintaining a clean and orderly department.

Requirements

• High school diploma/equivalent is minimally required.
• 2+ years of automotive parts experience is preferred.
• Demonstrate a positive, helpful attitude as well as present professional conduct and appearance at all times and adhere to company policies and procedures.
• Maintain a positive attitude and composure in a fast-paced automotive environment.
• Demonstrate strong customer service skills and effectively interact with customers.
• Strong communications skills.
• Demonstrated knowledge or willingness to learn automotive parts.
• Demonstrated ability to use computer and digital systems, such as databases, and software applications, including Dealership Management Systems (DMS).
• Strong attention to details.
• Must be able to lift at least 50 pounds, with or without a reasonable accommodation.
• Must be able to stoop, bend, and twist in order to retrieve parts from storage, with or without a reasonable accommodation.
• Must be able to stand or walk on hard surfaces for several hours at a time, with or without a reasonable accommodation.
• Pallet jack experience is required.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.

Nice To Haves

• National Institute for Automotive Service Excellence Parts Specialist Certification (ASE P2) is preferred.
• Forklift certification is preferred.

Responsibilities

• Parts Procurement / Internal Customer Service
• Working effectively with Service Department staff to timely and effectively procure all parts orders.
• Timely and effectively using systems to keep customers advised on the status of parts orders.
• Contacting alternate vendors when parts shortages or outages may require an after-market solution.
• Inventory Control
• Manage inventory control, including procurement and warranty parts, distribution, disposal of material, and supervision of the supply, storage, and accessibility of items to prevent excessive oversupply.
• Completing at least weekly inventory cycle counts.
• Manage logistics, shipping, and receiving of parts.
• Maintain a safe, organized, and clean work environment.
• Maintain an organized Special Order Parts area.
• Facilitate management with the annual inventory process, as requested.
• Pickup and delivery of parts
• Parts Counter Sales / External Customers
• Assist customers with automotive parts questions and needs.
• Accurately accept customer payments and operate cash register, merchant credit card processing machine, and computer systems to process daily paperwork and forms.
• Working effectively to timely and effectively procure all parts orders.
• Timely and effectively using systems to keep customers advised on the status of parts orders.
• Contacting alternate vendors when parts shortages or outages require an after-market solution.
• Effectively communicate benefits, features, and warranty policy information to customers.
• General
• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.
• Quality & Continuous Improvement
• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Full-Time Parts Consultants are responsible to attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Benefits

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED