Parts Back Counter Sales Representative

North Central Utility of Wisconsin LLC•Kaukauna, WI

About The Position

North Central Utility (NCU) is looking for a self-motivated and results-driven Back Counter Sales Representative to represent NCU in the heavy-duty truck & trailer parts industry. North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck/Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians. This position is a safety-sensitive position, requiring pre-employment and post-accident drug testing.

Requirements

Ability to work independently and with a team
High degree of integrity and a strong work ethic
Strong interpersonal skills
Excellent verbal, written, and presentation skills
Strong attention to detail
Excellent planning, organizational, and time management skills
Positive attitude
Flexibility and ability to adapt to change with a professional demeanor
High energy
High School Diploma or GED equivalent
Driver’s License in good standing
Strong computer skills
Microsoft Office (Word, Excel, Outlook) proficiency
Proficient with technology
Ability to meet the physical demands of the position including, but not limited to the ability to sit, stand, walk, bend, twist, reach overhead, stoop, squat repetitively and for long periods of time
Ability to repetitively push/pull and/or lift/carry at least 50 pounds
Driving is a duty of this job
Driver's License (Required)

Nice To Haves

Previous experience preferred
Experience in heavy duty truck/trailer parts: 1 year (Preferred)

Responsibilities

Oversee back counter operation
Work with service technicians for repair order parts
Assist service manager with shop estimates
Assist service technicians and customers
Ensure parts are pulled, dispensed to technicians, and issued to repair orders quickly and correctly
Review Repair order status, following up and expediting backorders
Assist with walk-in customers
Answer phone
Educate the retail customer on NCU parts and services
Ensure outstanding customer service with back counter sales
Accurate and timely processing and completion of paperwork
Assist with delivery and route operation as needed
Order processing
Assist with parts stocking and store organization
Load & unload vehicles as needed
Work with management to eliminate excess inventory and increase turns
Build relationships with customers
Assist front counter parts
Assist in warehouse
Warranty administration
Assist with Inventory
Assist Parts Manager as needed
Other Tasks as Assigned