Parts Associate

ACME ELECTRIC MOTOR INC•Bismarck, ND

12d•Onsite

About The Position

Acme Tools in Bismarck, ND is looking to hire a full-time Parts Associate. Are you a go-getter who thrives in a work environment that keeps you on the move? Do you enjoy working in ‘the shop’ and know your way around the parts counter? Are you a problem-solver who provides excellent customer service? Do you get the job done right the first time and don’t mind getting a little dirt on your hands in the process? Do you enjoy having evenings, most weekends, and holidays off? Would you like to join a stable and growing family-owned local company? If so, get ready to do your best work with Acme Tools. This Parts Associate position earns a competitive starting wage along with great benefits and perks, including 6 paid holidays, employee discounts, generous PTO you start earning on your first day, medical and dependent care flexible spending accounts, traditional and Roth 401(k) plans with company matching, 100% company-paid group life insurance and short and long-term disability, and a work environment where everyone takes pride in their work and can see their direct impact on the company. Our full-time (40 hours per week) employees also have access to medical, dental, vision, and other insurance options. As a Parts Associate, your day focuses on efficiently supporting internal and external customers with their parts needs. You promptly locate the correct parts, ensuring a smooth and positive experience. Maintaining stocking levels and researching parts pricing and labor estimates are essential tasks you handle to ensure our inventory remains robust and competitive. You actively identify opportunities to enhance customer satisfaction by identifying new parts and part categories that should be added to our offerings. Interaction with customers is a key aspect of your role, and you make it a point to ensure their experience with the department and the store is nothing short of excellent. Following up with service technicians to ensure timely repairs is also part of your daily routine. Communication between the Service Supervisor and the Parts department is vital to ensure parts are ordered and received promptly. Additionally, you contribute to inventory management by assisting in cycle counting and ordering, receiving, pricing, and stocking parts in the service area. Parts Associates also prioritize safety standards while completing assigned tasks efficiently. For 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee-centric, family-friendly, community-involved, and growth-minded.

Requirements

Proven communication skills, strong computer skills, and the ability to learn new software
Prior knowledge of tools and equipment
Customer service skills

Responsibilities

efficiently supporting internal and external customers with their parts needs
promptly locate the correct parts, ensuring a smooth and positive experience
Maintaining stocking levels and researching parts pricing and labor estimates
actively identify opportunities to enhance customer satisfaction by identifying new parts and part categories that should be added to our offerings
ensure their experience with the department and the store is nothing short of excellent
Following up with service technicians to ensure timely repairs
Communication between the Service Supervisor and the Parts department is vital to ensure parts are ordered and received promptly
contribute to inventory management by assisting in cycle counting and ordering, receiving, pricing, and stocking parts in the service area
prioritize safety standards while completing assigned tasks efficiently