Parts Associate

Cummins • Springfield, MO

14h • Onsite

About The Position

We are looking for a talented onsite Service Parts Associate to join our team in Springfield, MO. In this role, the associate will be responsible for managing parts operations, including receiving, handling, storing, and dispatching parts, as well as performing system transactions and checking for discrepancies. The role also involves direct customer interaction, handling parts calls, assisting walk-in customers, processing transactions, and identifying upsell opportunities. Additionally, the associate will support other parts personnel in sourcing complex requests, manage stock levels, operate a forklift, and perform various warehouse and inventory management tasks.

Responsibilities

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees