Parts and Service Specialist

Flexcar • Auburn, MA

1d • Onsite

About The Position

Flexcar is reimagining car ownership by offering the world’s first month-to-month car lease, which includes insurance and maintenance. Members have the flexibility to swap cars anytime without the commitment or hassle of traditional car ownership. The company leverages operational expertise, technology, data, and AI to transform the customer journey, providing an affordable, flexible, and hassle-free alternative to buying or leasing. As a key player in the company's success, the Parts and Service Specialist will work with large fleet companies and gain hands-on experience with 209 unique vehicle models. This role is a full-time, non-exempt position within the Market Operations (Field) department. The company is committed to investing in employee growth and professional development for a long-term career. Under minimal supervision, the Parts and Service Specialist will perform all necessary procedures to assist with the maintenance and repairs of Flexcar vehicles. This includes responsibilities related to parts sales, stocking, ordering, receiving, returns, cycle counting, physical inventory, and customer appointment scheduling.

Requirements

• Valid driver’s license and an acceptable driving record (per company standards)
• At least 18 years old
• Flexibility to work days, evenings, weekends and/or holidays
• Willingness to work in varying weather conditions
• Ability to carry tools and supplies up to 75lbs

Nice To Haves

• 3+ years of service and parts experience is preferred

Responsibilities

• Perform all necessary procedures to assist with maintenance and repairs of Flexcar vehicles
• Responsible for parts sales, parts stocking, ordering, receiving, returns, cycle counting and physical inventory, customer appointment scheduling, and other duties as required
• Identify, order, and maintain correct supplies and parts in order to properly service vehicles
• Actively negotiate favorable costs/terms with local vendors for parts and supplies
• Meet and greet all service customers in a manner that embodies a customer centric experience
• Handle direct customer contacts, transferred called from customer care, and assist in planning for each customer
• Use functional knowledge, investigate customer concerns and ask probing questions to solve customer concerns as quickly as possible
• Using company tools to source, order, receive, locate, allocate, and reconcile parts inventory
• Track core returns, and process them back to vendors for timely core credits
• Return parts as needed to keep on-hand parts to a minimum
• Order and track consumable supplies, in conjunction with technicians, to ensure the smooth operation of the service department (brake cleaner, washer fluid, etc.)
• Assist with Environmental Health and Safety (EH&S) compliance for site in conjunction with Site Lead
• Establish specific time with all customers to update them on the status of their vehicle, whether they are waiting or dropped off their vehicle, and consistently meet those call time commitments
• Keep customers informed throughout the repair process and give relevant updates to ensure a smooth communication process
• Create, manage, and problem solve repair orders from end to end, including ordering parts in conjunction with technician recommendations, ordering parts ahead for scheduled customer appointments, managing excessive costs, route work to technicians, and work with vendors to complete work on vehicles that cannot be completed in-house
• Remain calm, solution oriented, and empathetic throughout escalated customer interactions
• Follow Flexcar standard operating procedures (SOPs) at all times
• Keep workplace free and clear of hazards, according to 5S standards
• Review work orders for accuracy of work performed and parts installed
• Use of computers, including internal and external technology systems in order to complete daily assignments
• Assist in onboarding other new team members and be a good team player
• Provide support to other associates and managers as needed

Benefits

• Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years
• Multiple company paid holidays
• 60 hours of Sick time
• 401(k) with company match from day one of hire
• Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
• Discounted employee rate on Flexcar products and no annual membership fee
• Weekly Pay
• Reimbursement for ASE certifications and other amazing perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees