Parts and Service Sales Representative

Goodfellow Corporation•Boulder City, NV

16h•Onsite

About The Position

The Parts & Service Sales Representative (PSSR) is responsible for driving parts and service revenue growth within an assigned territory by developing strong customer relationships and acting as a trusted advisor. This position focuses on identifying customer needs, promoting parts and service solutions, and supporting customer equipment uptime through proactive field engagement. The PSSR works closely with customers, branch parts and service teams, and equipment sales to ensure Goodfellow Corporation delivers a consistent, high-value customer experience while increasing parts and service market share.

Requirements

High school diploma or equivalent
Valid driver's license with acceptable driving record
Ability to work independently and manage a territory with minimal supervision
Strong interpersonal, communication, and organizational skills
Basic proficiency with CRM systems and standard computer applications (Microsoft Office, Google Workspace)

Nice To Haves

Two or more years of parts, service, or sales experience in heavy equipment, aggregates, construction, or industrial equipment
Working knowledge of crusher, screen, and material handling equipment
Prior experience in an equipment dealership environment

Responsibilities

Develop and execute a territory plan focused on growing parts, wear parts, and service revenue
Maintain regular, proactive contact with customers through on site visits, phone calls, and follow-up communication
Identify parts consumption, wear patterns, and service needs by reviewing customer equipment condition and utilization
Promote preventive maintenance programs, service labor, component repairs, rebuilds, and inspection services
Prepare, present, and follow up on parts and service quotes in a timely and professional manner
Serve as the primary point of contact for customer parts and service needs within the assigned territory
Build strong relationships with key decision makers, including owners, plant managers, and maintenance supervisors
Collaborate closely with branch Parts, Service, and Equipment Sales teams to coordinate solutions and support customer needs
Accurately document customer activity, opportunities, equipment population, and call reports in the CRM system
Monitor customer satisfaction and resolve issues by coordinating with internal departments as needed
Identify opportunities with owners of competitive equipment to capture parts and service business
Assist with branch initiatives as required
Increase parts and service sales within the assigned territory
Maintain consistent field activity and customer coverage
Achieve monthly, quarterly, and annual sales objectives
Maintain accurate CRM data and reporting
Support high levels of customer retention and repeat business