Parts and Service Representative

GT&E LLC•Bethlehem, PA

20h

About The Position

This Parts & Service Representative role supports a construction equipment dealer by prioritizing inventory management, parts lookup, and counter sales, while developing technical knowledge to back up the Service Department. Responsibilities include starting as a Warehouse Technician supporting Parts, and following a structured development path to Parts Representative, with cross-training in Service operations. The overall role will prioritize processing orders, managing stock, and providing customer support to ensure high-quality service and parts efficiency.

Requirements

High School Diploma or GED
Minimum 1 year experience in parts and/or service department in technical retail environment
Minimum 1 year experience using standard desktop applications such as Microsoft Office and internet
Minimum 1 year experience analyzing and interpreting internal reports
Ability to lift up to 75 pounds.

Nice To Haves

Ability to work extended hours and weekends, when needed
Excellent customer service skills
Positive attitude and strong communication skills
Mechanical aptitude or interest in heavy equipment
Strong work ethic, willingness for continuous learning

Responsibilities

Warehouse & Parts Department Support:
Inventory Management: Efficiently order, receive, stock, and inventory construction equipment parts and accessories. Perform cycle counting and report discrepancies.
Counter Sales & Support: Act as the primary contact for customers and service technicians to identify, source, and supply necessary parts. Keep parts department clean and orderly. Assist with merchandising displays and re-stocking showroom inventory.
Parts Identification: Utilize digital catalogs to identify, substitute, or source correct parts for repairs and maintenance.
Order Fulfillment: Process parts shipments timely (sending and receiving). Process invoices, manage returns, and track inventory levels to minimize downtime. Post freight to work orders for parts orders & transfers.
Shipment & Receiving: Receive, inspect, and organize incoming parts shipments according to company guidelines
Service Department Back-Up
Service Writing: Assist with creating work orders and scheduling service, learning the service workflow to fill in as needed. Assist with work order cycle process through closing and invoicing for customer work.
Service Back-Up: Schedules and assigns jobs and work areas to employees in the service department depending on skills and knowledge
Liaison Function: Communicate between service technicians and customers regarding status of work.