Parts and Service Sales Representative - Major Accounts

Milton CAT•Brewer, ME

1d•Onsite

About The Position

Parts and Service Sales Representatives play a critical role in supporting our customers by ensuring their equipment remains healthy and productive. This field-based position involves visiting customers daily to sell Caterpillar parts, preventative maintenance, and repair services within a designated territory. Representatives develop and deliver solutions that help equipment owners achieve the lowest possible operating costs and minimize downtime. You will be on the road every day, actively promoting all products and services offered by Milton CAT while building strong customer relationships.

Requirements

High school diploma or (GED) equivalent.
3-5 years of experience with a heavy-duty dealership in a parts or service function.
Proficient in the use of a computer and related Microsoft software, including CRM.
Strong written and verbal communication skills.
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Perform duties with a sense of urgency, exceeding customer expectations.
Work with minimal supervision.
Excellent organizational skills.
Ability to work after hours when needed to meet customer needs.
Work in a dynamic, fast paced environment.
Attend training meetings, which may require overnight stays.
Basic math skills.
Valid driver’s license and good driving record.

Nice To Haves

Previous selling experience.
Prior territory management experience.
Working knowledge of Caterpillar products.
Previous experience in the construction industry.

Responsibilities

Assist customers in achieving lower operating costs by recommending appropriate service product options.
Build relationships with key decision makers and promote all available products offered by Milton CAT.
Primary liaison between customer and Milton CAT in all areas related to product support.
Develop a strategic account plan for growing commodities on an annual basis.
Collaborate with the customer, service, parts, and sales department to ensure exceptional level of service.
Provide customer training on unit operation and maintenance needs.
Creates and maintains profiles on all major parts and service competitors.
Meet targets for sales, profits, and close ratios.
Maintain customer account using customer relationship management (CRM) software.
Participate in business and trade events; maintain membership in trade organizations.
Obtain customer contact information, status of business, and verify machine population on an annual basis.
Performs all other related duties as assigned.