Parts Analyst

BMH EQUIPMENT•Charlotte, NC

About The Position

The Parts Analyst is responsible for assisting customers with their parts needs, including taking orders, providing quotes, and ensuring customer satisfaction. This role also involves inventory management, ordering, and following up on customer orders, as well as locating out-of-stock parts and ensuring their prompt delivery.

Requirements

Customer Service: Demonstrate friendliness, helpfulness, and patience with customers.
Product Knowledge: Basic understanding of vehicle components, systems, and their functions, particularly forklift systems and parts.
Sales Skills: Effectively communicate the benefits of parts, negotiate prices, and close sales.
Communication Skills: Clearly and accurately communicate with customers and coworkers.
Organizational Skills: Manage inventory and organize orders through third-party vendors.
Problem-Solving Skills: Troubleshoot issues, locate parts, and resolve customer inquiries.
Basic Computer Skills: Proficient in using inventory management systems and other relevant software.
Physical Stamina: Ability to stand for extended periods, reach for items on shelves, and move around the warehouse.

Responsibilities

Customer Service: Assist customers in person and over the phone, answer questions about parts, and ensure a positive customer experience.
Sales: Sell parts to customers, provide quotes, and close sales.
Order Processing: Take customer orders via third-party websites, verify part availability, and order parts through order software.
Returns Processing: Locate the correct vendor, contact the vendor for authorizations, and create parts return paperwork in the software.
Inventory Management: Assist with inventory tracking, shelving, and storage.
Follow-Up: Contact customers to provide updates on order status, deliveries, and any issues that may arise.
Problem Solving: Locate out-of-stock parts, handle inquiries, and resolve customer issues.
Basic Computer Skills: Use inventory management systems, order entry software, and other relevant programs.
Additional Duties: Assist with general warehouse duties, stocking, and technician assistance as needed.