PARTS ORDER ANALYST I

MURATA MACHINERY USA INC•Charlotte, NC

7d•Onsite

About The Position

Process Customer Orders received via phone, mail, email, and fax. Analyzes orders to ensure that proper part is ordered, determines warranty status of parts ordered, and whether defective parts should be returned. Processes all quote requests on a timely basis. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. I. ANALYZE CUSTOMER ORDERS Using parts manuals, prints, bills of material, Murata Parts Website, EBOM and McGuider software, verifies accuracy of ordered part. Determines proper substitute part, if necessary, through use of engineering documentation. Checks status of ordered part, using proper documentation. Affixes prices to ordered part(s) based on material costs and labor hours. Specifies type of customer order (warranty, replacement, or spare part) and codes by line of business (forming or cutting). Determines whether defective parts should be returned or scrapped in field, and processes customer material returns, ensuring proper credit is given to customer. Ascertains order priorities and expedites as necessary to meet delivery schedules. Provides valid delivery schedules to customer. Enters customer order into SalesPad/Foxpro II. ANALYZE CUSTOMER QUOTE REQUESTS Verifies part classification and provides selling price to customer. Establishes prices for non-stock parts. Provides delivery and shipping information. Communicates quote to customer and file. III. CUSTOMER SERVICE FUNCTIONS Ensures that parts are shipped per instructions. Advises customer of missed deliveries and re-schedules. Provides parts manuals and bulletins as requested. Communicates results to customer. Determines means and initiates action to correct the problem. IV. MAINTENANCE AND UPDATING OF DEPARTMENT DOCUMENTATION Identifies errors in documentation, inventory quantity, location, or general description, and works with Inventory Planner to correct. V. RELATED DUTIES Issues emergency purchase orders to designated vendors for direct shipment of customer parts orders. Provides information to sales and field service personnel as required. Communicates with Shipping/Receiving when parts order problems occur. Processes order cancellations and change orders as necessary.

Requirements

Associate degree or equivalent from two-year College or technical school; or two to three years of processing purchasing orders experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, Customers, and the general public.
Ability to communicate effectively and professionally via telephone.
Ability to perform basic business mathematic computations such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions in text, mathematic and diagram form.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to negotiate for price and services from a variety of vendors including shipping, packaging, freight forwarders, import/export brokers and trucking companies.
Understanding of basic import/export requirements.
Ability to seek out and understand rules and regulations pertaining to trucking, air freight, shipping, and import/export.
Excellent understanding of good packaging design and practices to prevent damage and facilitate shipping.
Excellent understanding of factory operations as they pertain to materials management such as shop order processes, shop floor control and inventory management.

Responsibilities

Process Customer Orders received via phone, mail, email, and fax.
Analyzes orders to ensure that proper part is ordered, determines warranty status of parts ordered, and whether defective parts should be returned.
Processes all quote requests on a timely basis.
Verifies accuracy of ordered part using parts manuals, prints, bills of material, Murata Parts Website, EBOM and McGuider software
Determines proper substitute part, if necessary, through use of engineering documentation.
Checks status of ordered part, using proper documentation.
Affixes prices to ordered part(s) based on material costs and labor hours.
Specifies type of customer order (warranty, replacement, or spare part) and codes by line of business (forming or cutting).
Determines whether defective parts should be returned or scrapped in field, and processes customer material returns, ensuring proper credit is given to customer.
Ascertains order priorities and expedites as necessary to meet delivery schedules.
Provides valid delivery schedules to customer.
Enters customer order into SalesPad/Foxpro II.
Verifies part classification and provides selling price to customer.
Establishes prices for non-stock parts.
Provides delivery and shipping information.
Communicates quote to customer and file.
Ensures that parts are shipped per instructions.
Advises customer of missed deliveries and re-schedules.
Provides parts manuals and bulletins as requested.
Communicates results to customer.
Determines means and initiates action to correct the problem.
Identifies errors in documentation, inventory quantity, location, or general description, and works with Inventory Planner to correct.
Issues emergency purchase orders to designated vendors for direct shipment of customer parts orders.
Provides information to sales and field service personnel as required.
Communicates with Shipping/Receiving when parts order problems occur.
Processes order cancellations and change orders as necessary.