Parts Advisor

Stokes Kia•North Charleston, SC

just now•Onsite

About The Position

We are seeking a knowledgeable and customer-focused Parts Advisor to join our team. This role assists customers and service technicians in identifying, sourcing, and purchasing the correct automotive parts in a timely and professional manner. The ideal candidate delivers exceptional customer service while maintaining accurate inventory control and supporting the overall efficiency of the service department.

Requirements

Previous automotive parts or dealership experience preferred.
Strong knowledge of automotive parts and systems is a plus.
Excellent customer service and communication skills.
Ability to multitask and remain organized in a fast-paced environment.
Basic computer skills and experience with parts inventory or dealership management systems preferred.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.

Responsibilities

Assist retail and internal customers in identifying and purchasing the correct parts in a friendly, professional, and efficient manner.
Answer incoming phone calls, provide pricing and availability information, and promote related or companion parts when appropriate.
Review service estimates to ensure parts ordered are accurate and pricing aligns with approved estimates.
Pull, fill, and prepare parts orders for service technicians, retail customers, delivery, or shipment.
Source out-of-stock parts through outside vendors, submit emergency orders when necessary, and follow up on back-ordered or special-order parts.
Communicate with service advisors and customers regarding order status, including arrival of special-order parts and delivery timelines.
Maintain accurate inventory by replenishing assigned stock, monitoring shortages, and notifying management of parts requiring immediate attention.
Process customer transactions including payments, charge authorizations, credits for returns, and ensuring all invoices and documentation are accurate and properly signed.
Maintain organized records of repair orders, invoices, estimates, and special-order parts.
Manage will-call and back-order files, ensuring unclaimed items are returned to vendors or restocked as appropriate.
Maintain a clean, organized parts counter and professional work environment.
Participate in training programs and stay current on new products, updates, and dealership procedures.