Gulf Coast JCB - Parts Advisor

JCB North America•Baton Rouge, LA

About The Position

Gulf Coast JCB is the authorized JCB dealer for South Louisiana, committed to delivering industry-leading products, responsive support, and a customer experience rooted in honesty, urgency, and professionalism. We invest in our people and offer highly competitive compensation for individuals with the drive to excel personally and professionally. The primary function of the Parts Advisor role is to manage the ordering, tracking, distribution, and storage of parts, ensuring the prompt return of damaged or unused parts. Parts Advisor handles customer orders, maintains parts inventory, utilizes the DMS for inventory and recordkeeping, and serves counter customers.

Requirements

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly, and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents cheerful, positive manner with customers.
Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
Safety: fully supports, encourages, and follows safe work behavior and considers safety a paramount importance in the workplace.
Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and ability required to resolve job-related challenges in the workplace.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency, and adjusts schedules as needed to achieve without sacrificing quality of work.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions, policies, and procedures.
Strong computer skills and aptitude to learn new programs.
Exceptional communication skills, oral and written.
Ability to read and understand the basics of repair instructions, written estimates, and work orders.
Outstanding organizational and multi-tasking skills; adapts easily to a fast-paced environment.
Personable, friendly demeanor with a solid customer service approach to internal and external customers.

Nice To Haves

Prior parts experience a plus.
Prior warehouse experience preferred.
Prior customer service experience preferred

Responsibilities

Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, storing parts and ensuring the prompt return of damaged or unused parts.
Handles all customer orders in keeping with company customer satisfaction practice and Maintain parts inventory to support all products within APO, along with reviewing the previous month’s sales/profit performance with key stakeholders to determine where improvements can be made to increase profitability.
Utilize DMS for inventory, recordkeeping, parts information, etc.
Serves counter customers or acknowledges promptly upon approaching the parts counter.
Suggest at least one additional related item to each customer on every call. (Up sales)
Communicates all customer relationship issues to the General Service Manager, including complaints, obtains all pertinent information before reporting and suggests course of action.
Enter all parts sales orders promptly and correctly in the computer for printing and shipping the order. All parts orders to be completed daily, assisting co-workers as needed.
Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
Processes parts returns the day received, checks for condition, and ensures they are stocked same day.
Assists with filling Field and Shop Tech part orders. Check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part.
Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
Maintains neat lobby display and counter work area to ensure company standards and appearance
Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets.
Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
Inspect all parts for damage, quality, and accuracy.
Return and re-order any damaged or incorrect parts.
Comply with all Dealer and OSHA safety rules, guidelines, and standards.
Perform other related duties as assigned.