Parts Advisor

Five Star Equipment•Kirkwood, NY

1d•$19 - $24•Onsite

About The Position

Do you have an interest in construction equipment? Does being a part of a team that provides solutions to its customers sound like a challenge you’d like to pursue? Do you dream of having a career where meaningful work provides you with immense job satisfaction as well as a highly competitive compensation package? You can have all of this and more at Five Star Equipment. We have a terrific opportunity for a Parts Advisor for our Kirkwood, NY location. We are looking for a self-motivated, experienced Parts Professional to join our team. The Parts Advisor is a branch position assisting the branch’s Operations Manager, working as the “face of the branch” for the Parts & Service Departments. The Parts Advisor will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers. Sales experience a plus, as the Parts Advisor will offer service program upsells as a problem solver when the opportunity exists. Strong phone communication skills are important.

Requirements

3 to 5 years’ experience in parts. Heavy equipment experiences preferred.
Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
Understanding of mechanical and technical terms.
Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.

Responsibilities

Research part specifications using computer or internet.
Quotes prices and part numbers from inventory.
If part is not in stock, places orders with the manufacturer and note special circumstances if needed.
Completes accurate and timely sales slips, contracts.
Obtains payment credit authorization, etc. as customary.
Assists with arranging delivery of larger parts.
Restocks new inventory and returned customer items if they are approved for refund.
Provides strong customer service, expedites requests and does so within the scope of the position duties.
On as requested basis, takes a complete and accurate physical inventory at the Branch.
Actively participates in the company’s safety mind frame, is aware of one’s surroundings and wears all PPE at all times.
Attends mandated training whether on or off site or online and completes training materials.
Keep up with product and service information and updates
Staying informed about competing products and services
Complete ongoing training and development programs - participates in classroom or on-line company or John Deere training as needed
Other duties as assigned