Partnerships & Programs Assistant

Freestore Foodbank • Cincinnati, OH

3d

About The Position

Serve as assistant to the Agency Relationships Team. Responsible for a portion of the deliveries of products through multiple programs and direct customer service. Will perform assorted administrative tasks at the discretion and need of the department. • Must have active driver’s license, and the ability to deliver and drive for extensive periods of time • Work with Agency Relations team to execute tasks • Coordinate logistics, orders, and delivery. • Provide excellent customer service to Seniors, Agency partners and internal staff. • Respond to customer complaints/issues in a timely manner working in collaboration with other internal teams to • Office based 20% • Community based 80%

Requirements

• High School Diploma or GED
• Extensive experience in customer service. Internal and External required.
• Driver’s License required
• Working experience in the use of technology applications and infrastructure is strongly desired.
• Proficiency in Microsoft Office Suite required.
• Excellent verbal and written communications skills.
• Ability to accomplish goals within timeframes and complete reports by appropriate dates.

Nice To Haves

• Working experience in the use of technology applications and infrastructure is strongly desired.

Responsibilities

• Work with Agency Relations team to execute tasks
• Coordinate logistics, orders, and delivery.
• Provide excellent customer service to Seniors, Agency partners and internal staff.
• Respond to customer complaints/issues in a timely manner working in collaboration with other internal teams to
• Collect, track, and analyze quality of service data, identifying system and process issues & recommending opportunities for improvement
• Proactively communicate with customers regarding services, schedule changes, food safety, product marketing & movement.
• Consult with food sourcing and agency relations teams on strategies for movement/turns of close dated product.
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees