Partnership Account Manager

Netcraft • Lehi, UT

23d • Hybrid

About The Position

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five country governments. We’ve blocked more than 200 million malicious sites and perform takedowns for around one-third of the world’s phishing sites. Our advanced technology is powered by intelligent automation and data gathered over the past three decades. But we’re about so much more than software. Our team of experts is ready to respond when something new or disruptive arises. With a deep and broad network across the internet infrastructure community, we’re able to expedite site takedowns and minimize harmful effects. Our purpose, passion, and expertise are focused on one thing: protecting the world from cybercrime. Simple, and a great platform from which to support customers. We carry that passion through into our workplace too. Our people are highly talented and everyone is valued for their individual contribution, so we make sure Netcraft is a great place to work. From great benefits to social events, we’ve got it covered. Reporting to the Senior Director of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft’s key customers — including many introduced through our growing partner ecosystem. This role focuses specifically on supporting and growing partner-attached enterprise customers, working closely with Netcraft’s reseller, channel, and integration partners to ensure long-term commercial success. You will maximize the value customers derive from our services, develop AM-to-AM relationships with partners, and identify opportunities to expand these relationships throughout the life of the partnership. This role is hybrid, based in our Lehi, Utah office (Tuesday–Thursday in office with flexibility on Monday and Friday).

Requirements

• Proven experience developing successful, long-term relationships in Account Management, Partner Management, Channel Account Management, or similar customer-facing roles
• Demonstrated success supporting or influencing renewal and expansion outcomes — ideally through partner-led or shared ownership models
• Strong communication skills — written, analytical, and presentation — with the ability to enable partners and support customer conversations when needed
• Ability to build strong AM-to-AM relationships with resellers, channel partners, or technology alliances, while also engaging effectively with senior customer stakeholders when appropriate
• Experience managing complex requests by understanding needs, coordinating internal teams, and communicating clear updates — often through partners in addition to the end customer
• Self-motivation, determination, resilience, and a positive, solutions-focused approach
• Strong ability to collaborate cross-functionally and cross-geographically across Sales, Product, and Engineering.
• Experience supporting a portfolio connected to channel, reseller, or partner ecosystems (e.g., co-owned pipeline, shared renewals, indirect customer models)
• Experience working in a B2B SaaS environment, supporting enterprise customers or partner ecosystems
• A background in cybercrime or internet security is ideal, but not required; however, a strong interest in ramping quickly on cybersecurity threats and industry trends is essential
• Highly organized with strong ownership, follow-through, and comfort managing multiple moving pieces across partners and customer accounts

Responsibilities

• Build strong AM-to-AM relationships with partners, working together to support and grow partner-managed enterprise accounts
• Collaborate with partners to jointly plan customer engagement, adoption, renewals, and expansion
• Join select partner-led customer meetings to support adoption, renewals, or escalations
• Understand customer requirements and objectives through partners, serving as the internal advocate when additional alignment or support is needed
• Identify expansion opportunities within partner-attached accounts and coordinate with partner AMs and Sales to progress them
• Work directly with partner-owned customers to manage renewal, expansion, and support activities in-line with partner expectations and relationship structure.
• Enable partners with threat landscape insights, best practices, and product knowledge relevant to their customers
• Provide support for partner-delivered business reviews, service updates, and success plans
• Support partner enablement sessions around Netcraft’s services, customer use cases, and emerging threats
• Maintain accurate documentation of partner-led activities, forecasts, renewals, and opportunities in Salesforce
• Work closely with Sales, Product, and Partner teams to ensure alignment across the full partner and customer lifecycle

Benefits

• Highly competitive base salary, reviewed annually
• Attractive bonus scheme based on performance against defined targets
• 401(k) Safe Harbor Plan, with employer-matched contributions up to 4%
• Generous private health cover, including dental, optical, and life assurance
• 33 days holiday per annum (incl. public holidays), plus paid sick leave
• Flexible and hybrid working options
• Enhanced family leave entitlements including 52 weeks maternity/adoption leave and 4 weeks paternity leave
• Inclusive culture and environment where you’ll feel genuinely valued and respected

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees