Partner Technical Support Specialist

Deluxe • Fort Worth, TX

3d

About The Position

Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: Partner Technical Support provides advanced support to sales agents/partners by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR setups, serve business customers, install and maintain systems and products, keeps records, and comply with regulations. Support Sales agents by taking inbound calls to assist them in downloading and troubleshooting credit card equipment Provide superior level of technical assistance with immediate resolution if possible Log all calls in the merchant systems Assist with deployment escalations Provides reliable and accurate education and/or training to partners about products and services Stay up to date with the latest POS equipment and applications Assists in projects as needed Basic Qualifications: High School diploma or GED, and 2 years of related experience Must be 18 years of age or older Preferred Qualifications: Associate's degree Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Requirements

• High School diploma or GED, and 2 years of related experience
• Must be 18 years of age or older

Nice To Haves

• Associate's degree

Responsibilities

• Partner Technical Support provides advanced support to sales agents/partners by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR setups, serve business customers, install and maintain systems and products, keeps records, and comply with regulations.
• Support Sales agents by taking inbound calls to assist them in downloading and troubleshooting credit card equipment
• Provide superior level of technical assistance with immediate resolution if possible
• Log all calls in the merchant systems
• Assist with deployment escalations
• Provides reliable and accurate education and/or training to partners about products and services
• Stay up to date with the latest POS equipment and applications
• Assists in projects as needed

Benefits

• Medical, Dental, Vision benefits start day ONE!
• Paid time off
• 401K
• paid maternity/paternity leave
• tuition reimbursement
• pet bereavement
• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED