Partner Support Representative

ARMStrong Insurance Services • Chesire, CT

32d • $17 - $18

About The Position

ARMStrong Insurance Services the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, an ARMStrong Insurances Services company is seeking a Customer Support Representative as we continue to grow our team! Customer Support Representatives helps with any customer complaints, documents files and ensures excellent customer service is being met.

Requirements

• High school diploma, GED, or equivalent
• Positive attitude and adaptability
• Ability to stay calm when customers are stressed or upset
• Proficient use of phones, computer software, and technology
• Experience working with customer support
• F amiliarity with various file formats
• Working knowledge using Microsoft applications
• Organizational and time-management skills
• Ability to prioritize and manage workload
• Trouble-shooting skills
• Excellent written and verbal communication skills

Responsibilities

• Maintain working knowledge of customer requirements and apply them to all tasks handled
• Understand what NEIS does and the purpose of performing audits and surveys in order to answer basic questions
• Field customer communications, provide accurate and thorough responses
• Properly document case file progress reports
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond thoroughly and promptly to customer inquiries
• Acknowledge and facilitate resolution of customer complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Actively participate in team meetings and provide feedback
• Strictly follow all security requirements

Benefits

• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy and 7 paid holidays
• Salary is $17-$18 per hour
• Weekly pay
• 401(k) plan with company matching and immediate vesting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED