Partner Success Senior Manager

Imagine Pediatrics

13d•$130,000 - $160,000

About The Position

Imagine Pediatrics is seeking a Partner Success Senior Manager to drive client engagement and growth within a newly created Partner Success Department. You will play a critical role in supporting the build of the new department with key business results related to client retention and contract performance.

Requirements

A knack for building strong relationships and partnerships.
Functional experience with client-facing roles and responsibility for driving business results.
Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans.
4-7+ years' experience in a client-facing/client success role, preferably with health plan clients.
A “commercial mindset” to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus.
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company.
Strong critical thinking and problem-solving skills
Willingness to travel (20%)

Responsibilities

Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan -partnerships.
Build and maintain strong and lasting partner relationships and operate as on-going point of contact for client partners.
Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
Collaborate with the market teams to support Joint Operating Committee meetings.
Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
Identify opportunities to optimize our financial performance and socialize them with the internal teams.
Champion clients’ needs and represent their interests in critical issue resolution
Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
Clearly communicate the progress of strategic initiatives, both internally and externally
Provide input to the product and solution development process as the “voice of the customer”