Partner Success Manager, Phoenix

Zipline•Phoenix, AZ

6h•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. They design, build, and operate the world’s largest autonomous logistics system, making millions of deliveries globally, including blood, vaccines, medical supplies, food, and retail products. Zipline works with prominent healthcare systems, governments, retailers, restaurants, and global businesses to save lives, reduce emissions, increase economic opportunity, and provide fast delivery. The company emphasizes that the drone is only 15% of their system, which strengthens supply chains, reduces congestion, and gives people time back, with over 140 million commercial autonomous miles safely flown. They seek practical problem solvers motivated by building systems with meaningful impact and scaling logistics, who sculpt from first principles, enjoy adversity, and can achieve the impossible rapidly. As a Partner Success Manager, you will help activate new partners in Phoenix and work with the broader team to help restaurant and retail partners build their business on the Zipline platform. This role involves directly owning relationships with Phoenix restaurants and retail partners, launching new sites, building trusted relationships with local managers, and identifying growth opportunities. You will act as 'eyes and ears' on the ground, providing insights on pain points and identifying new product features. The role requires curiosity, pragmatism, customer obsession, structured thinking, action-orientation, and the ability to coordinate across multiple teams. It is a self-starter role, comfortable with ambiguity and adapting to change, and will be based locally in Phoenix, Arizona.

Requirements

3+ years of experience in partner success, customer success or field operations - ideally in a delivery marketplace, retail, restaurant or ecommerce environment
Demonstrated experience working collaboratively in cross-functional teams
Demonstrated experience of pragmatic problem solving and driving initiatives
Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
Organization and analysis - you use data to make decisions
Confident presenting complex solutions in a way that inspires your audience
Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants
A focus on continuous learning - it’s how we made it this far!

Responsibilities

Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership
Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement
Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport
Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
Proactively engage with customer stakeholders to build long-lasting trust
Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority