Partner Success Manager, Premium Products

CLEAR - Corporate•New York, NY

5h•Onsite

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Partner Success Manager, Premium Products will own the day-to-day success, performance, and experience of CLEAR’s Premium Products partnerships. This role is critical in onboarding new partners, managing ongoing relationships, and driving performance optimization to unlock long-term value for both CLEAR and our partners.

Requirements

2-5+ years of experience in customer success, account management, partnerships, or a similar client-facing role
Excellent relationship-building skills, with the ability to manage multiple partners simultaneously
Analytical mindset, with comfort using data to track performance and identify opportunities
Highly organized, with excellent attention to detail and the ability to manage multiple workstreams
Comfortable operating in a fast-paced environment, with a bias for action and ownership

Responsibilities

Own end-to-end partner onboarding and implementation, ensuring seamless launches and strong early performance
Serve as the primary point of contact for partners, managing day-to-day relationships and delivering a high-quality partner experience
Track, analyze, and report on partner performance metrics, identifying opportunities to improve engagement, conversion, and retention
Collaborate cross-functionally with Product, Operations, and Business Development to resolve issues and enhance partner outcomes
Drive continuous optimization by testing, iterating, and implementing process improvements across the partner lifecycle