Intelisys: Partner Solutions Manager - West

ScanSource • Roseville, CA

5d • $62,000 - $78,000 • Onsite

About The Position

The Partner Solutions Manager provides dedicated support for Club TPC, Diversity Partner Program, and high potential partners. The Partner Solutions Manager is responsible for maintaining specialized, proactive, high-touch support with their assigned partners at a regional level, as well as other activities that will assist partners to be successful and ensure an exceptional experience.

Requirements

• 5 or more years of telecommunications industry experience
• Customer service or account management experience
• Ability to successfully perform daily job responsibilities with minimal support or direction from leadership
• Demonstrated experience providing high-level support to partners or clients
• Demonstrated ability to build and maintain relationships with partners
• Ability to manage multiple tasks at one time and provide excellent follow up
• Demonstrated ability to collaborate cross functionally
• Acute attention to detail required
• Must be able to communicate effectively and professionally, both in writing and verbally
• Work will be based out of office in Roseville, CA

Nice To Haves

• Previous experience working with assigned partners and clients

Responsibilities

• Act as main point of contact on requests from assigned partners, ensuring timely results
• Provide dedicated support for Club TPC, Diversity Partner Program, and high potential partners
• Maintain regular calls and/or meetings with assigned partner base to discuss activity including quotes, orders, escalations, and renewals
• Provide project management on orders that are not managed by the order fulfilment team, on an individual case basis
• Assist in the management of deal registration, retention and renewal process, and strategic partner reviews
• Provide support at the end customer level for partners’ largest customers, where requested
• Effectively make educated supplier recommendations to partners when asked
• Attend all company and team meetings.
• Participate in training sessions and product introductions with suppliers to effectively make educated recommendations to partners
• Successfully perform daily job responsibilities with minimal support or direction from leadership
• Other duties as assigned

Benefits

• medical/dental/vision coverage
• life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire)
• 10 paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees