Partner Service and Product Fulfillment/Warehouse Full-Time Hybrid Role

Jewish Voice Ministries International•Phoenix, AZ

16d•Hybrid

About The Position

We are seeking a motivated and adaptable individual to fill a hybrid full-time role that combines P artner Service responsibilities and Product Fulfillment/Warehouse operations . This position is ideal for someone who enjoys variety in their workday, is comfortable with hands-on physical tasks, and also excels at communication and coordination with our partners. Your full-time workday would be onsite and would be split between these two functions. The ideal candidate has a strong Christian faith and will enjoy playing a vital role in supporting our global Christian ministry dedicated to proclaiming the Gospel to the Jew first, growing the Messianic movement, and engaging the Church concerning Israel. ESSENTIAL FUNCTIONS RELATED TO PARTNER SERVICE RESPONSIBILITIES: Confer with partners by telephone, mail or email responding to their inquiries about products, giving, account status, mailing requests, prayer needs or other inquiries. Research and resolve Partner concerns/complaints by performing tasks such as exchanging products, refunding money, adjusting donations, and updating account status in Virtuous database. Process and reply to incoming partner correspondence; notate/update respective records accordingly. Document all partner contact, interaction and action taken in database of record. Process Checking Account Drafts (auto donations via checking accounts) & make updates to Checking Account Drafts as necessary. Follow up with Partners regarding issues i.e., credit card issues, product orders/discontinuation, account status/detail, donations, etc. ESSENTIAL FUNCTIONS RELATED TO PRODUCT FULFILLMENT/WAREHOUSE OPERATIONS: Receiving and Inspection : Receive incoming shipments from suppliers, inspect for damages, and verify accuracy against purchase orders. Report any damages or discrepancies to supervisor. Shipping : Provide a superior partner experience through shipment packaging; prepare orders for shipment within time commitments, including picking, packing, and labeling according to company standards. Communicates with lead/supervisor regarding any fulfillment issues or problems Inventory Management : Maintain accurate records of inventory levels, including receiving, storing, and updating product name/code/specifications/quantities/shipping records in the warehouse management system. Perform regular stock counts as directed and coordinate with supervisor to reconcile discrepancies. Warehouse Organization : Maintain a clean, organized, and safe warehouse environment. Place products in designated storage locations to optimize space utilization. Move stock and supplies when required, sometimes utilizing a forklift. Continuous Improvement : Identify opportunities for process optimization and efficiency enhancement within the warehouse. Propose and implement solutions to improve productivity and reduce errors. Mail Distribution : This position also may require operation of mailroom machines, handwork, and other various tasks related to mailing operations, including the preparation of incoming and outgoing mail for distribution; weighing packages and computing charges using weight scale and rate chart; sealing, stamping and affixing postage for outgoing mail or packages; stamping, sorting and routing incoming mail. NOTE: This is not an all-inclusive list of duties. This employer may obtain a background report on you for employment purposes, including making hiring, promotion, or retention decisions. You are hereby notified that such a report may be obtained, and you hereby authorize this employer to obtain such a report. This authorization is separate from your application for employment

Responsibilities

Confer with partners by telephone, mail or email responding to their inquiries about products, giving, account status, mailing requests, prayer needs or other inquiries.
Research and resolve Partner concerns/complaints by performing tasks such as exchanging products, refunding money, adjusting donations, and updating account status in Virtuous database.
Process and reply to incoming partner correspondence; notate/update respective records accordingly.
Document all partner contact, interaction and action taken in database of record.
Process Checking Account Drafts (auto donations via checking accounts) & make updates to Checking Account Drafts as necessary.
Follow up with Partners regarding issues i.e., credit card issues, product orders/discontinuation, account status/detail, donations, etc.
Receive incoming shipments from suppliers, inspect for damages, and verify accuracy against purchase orders.
Report any damages or discrepancies to supervisor.
Provide a superior partner experience through shipment packaging; prepare orders for shipment within time commitments, including picking, packing, and labeling according to company standards.
Communicates with lead/supervisor regarding any fulfillment issues or problems
Maintain accurate records of inventory levels, including receiving, storing, and updating product name/code/specifications/quantities/shipping records in the warehouse management system.
Perform regular stock counts as directed and coordinate with supervisor to reconcile discrepancies.
Maintain a clean, organized, and safe warehouse environment.
Place products in designated storage locations to optimize space utilization.
Move stock and supplies when required, sometimes utilizing a forklift.
Identify opportunities for process optimization and efficiency enhancement within the warehouse.
Propose and implement solutions to improve productivity and reduce errors.
This position also may require operation of mailroom machines, handwork, and other various tasks related to mailing operations, including the preparation of incoming and outgoing mail for distribution; weighing packages and computing charges using weight scale and rate chart; sealing, stamping and affixing postage for outgoing mail or packages; stamping, sorting and routing incoming mail.