Partner Readiness Leader, Pre and Post Sales

SAS • Cary HQ, NC

10h

About The Position

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The Channel Strategy, Programs & Readiness team is looking for a Channel Readiness, Pre and Post Sales Leader to lead technical readiness across the partner lifecycle—ensuring our partners are equipped to demo, deliver, and support our solutions in alignment with our global channel strategy and partner programs. Our team is the engine behind how our channel ecosystem scales—connecting strategy to execution through world-class programs and readiness. We work at the intersection of channel strategy, partner programs, and partner readiness to accelerate partner performance, drive consistent customer outcomes, and create a seamless journey from technical pre-sales through post-sales delivery and long-term success. The Channel Readiness, Pre & Post Sales Lead partners closely with Product and Education teams to define partner competency and certification pathways that ensure high-quality post-sales delivery. In partnership with Sales Readiness, this role also supports technical pre-sales readiness by helping partners identify the right customer fit, position solutions effectively, and confidently demonstrate offerings—ensuring a seamless handoff and a holistic, end-to-end partner enablement experience.

Requirements

• Minimum 8 years of experience in partner enablement, technical support, or post-sales services delivery (preferably in SaaS or enterprise software)
• Bachelors degree in Business, Marketing, Computer Science, or other related field
• Strong understanding of technical certification frameworks, partner delivery standards, and channel ecosystems
• Proven experience analyzing support data and translating findings into enablement requirements
• Excellent communication, facilitation, and cross-functional collaboration skills
• Proven familiarity with partner training, technical enablement, and service delivery best practices
• Strong organizational and project management abilities
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

• Business Acumen: Using one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
• Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Coaching the Sales Team: Diagnosing areas for improving salespersons’ techniques; providing timely feedback, instruction, and guidance to strengthen specific knowledge/skill areas and optimize sales successes.
• Experience facilitating partner technical readiness initiatives in collaboration with major distributors such as TD SYNNEX and Carahsoft, including distributor-led training, certification alignment, or partner engagement programs.
• Demonstrated experience designing or evolving partner technical competency and certification frameworks that support post-sales delivery quality and services readiness within a SaaS or enterprise software environment.
• Experience with technical pre-sales readiness (discovery, demos, and POCs) across one or more solution areas or partner segments, in coordination with sales readiness and field teams.
• Experience using partner delivery, support, or satisfaction data to inform readiness strategy, certification requirements, or continuous improvement initiatives.
• Prior experience operating within a structured, global partner program model (for example, tiered programs, specializations, or services authorization frameworks) and aligning readiness activities to broader channel strategy and partner programs.
• Familiarity with partner scorecards or maturity models used to assess delivery readiness, services capability, or technical depth.
• Experience supporting public sector or regulated-industry partners is a plus.
• Experience working with or supporting customer success or professional services organizations as part of partner delivery alignment.

Responsibilities

• Technical Pre-Sales Readiness (Split Responsibility) - Technical Pre-Sales Readiness (in partnership with Channel Sales Readiness) : Define and communicate technical pre-sales certification requirements and ensure these are integrated into overall partner enablement plans.
• Coordinate with education, product, and technical teams to ensure technical pre-sales enablement content is current and accessible.
• Participate in blended enablement sessions, & demo bootcamps providing technical expertise and facilitating partner access to technical resources.
• Post-Sales Competencies: Define and maintain technical certification/competency paths for partners across product and solution areas, ensuring alignment with service delivery standards and customer requirements.
• Facilitate workshops, webinars, and readiness sessions (delivered by education or technical teams) to address gaps in partner technical capability.
• Track and report on partner technical competency course completion and performance metrics (e.g., project completion rates, escalation frequency, partner satisfaction) to assess readiness and drive improvements.
• Serve as the business lead for technical enablement requirements in new product development and launch planning.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Benefits

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include: PPO with low annual deductible and copays.
• HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan.
• There’s a pharmacy too!
• Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level