Partner Operations Specialist

ServiceNow • West Palm Beach, FL

19d

About The Position

About the Role We’re looking for a Partner Operations Specialist to join our Global Partner Operations team. In this role, you’ll help shape how we support and scale our partner ecosystem by combining analytical thinking with strong business storytelling. You’ll translate data into insights, support critical partner processes, and create materials that help leaders make clear, informed decisions.

Requirements

• 2–4 years of experience in partner operations, channel operations, or sales operations.
• Strong analytical and problem-solving skills with proficiency in Excel or BI tools (Tableau, Power BI).
• Excellent PowerPoint and communication skills — able to turn analysis into storylines and visuals.
• Organized, detail-oriented, and comfortable in a fast-paced environment.
• Team player with a passion for operational excellence and partner success.

Responsibilities

• Support core partner operations areas including deal registration, partner incentives, and partner governance.
• Managing PRM & CRM tool - general Account information
• Managing Partner registrations and Opportunity Creation CRM tool
• Communicate appropriate policy and best practices to ensure understanding of internal policies and guidelines
• Completes Partner Registrations review by analyzing and auditing documents, researching and resolving processing problems
• Analyze partner and sales data to identify trends, measure performance, and recommend improvements.
• Build PowerPoint presentations and dashboards that communicate insights in a clear and compelling way.
• Collaborate with cross-functional teams such as Channel & Direct Sales and Operations, Partner Programs, Finance, Legal to ensure alignment.
• Maintain process documentation and contribute to ongoing efficiency initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees