Partner Operations Manager

Circle•San Francisco, CA

36d•Remote

About The Position

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: As a Partner Operations Manager, you will serve as Circle's lead specialist for our global partner response program, helping to formalize and build a centralized, net-new function. In this high-impact, high-autonomy role, you will champion and own the end-to-end management of all partner due diligence (DDQ) and commercial questionnaire processes. You will partner cross-functionally with senior stakeholders across Commercial, Legal, Risk, and Security to ensure our responses are not only accurate but are commercially-minded assets that accelerate enterprise engagements.

Requirements

7+ years of experience in strategic response management (RFP/DDQ), proposal management, or a related partner operations role within a high-growth tech or financial services environment.
Deep contextual knowledge of the fintech, financial services, or crypto landscape, including a strong understanding of regulatory, compliance, risk, and security standards.
Proven "zero-to-one" experience: a track record of building and scaling new functions, processes, or content libraries from the ground up with a high degree of autonomy.
Exceptional written communication and editing skills, with the ability to distill complex technical, legal, and regulatory concepts into clear, precise, and commercially-oriented language.
Demonstrated ability to lead complex, cross-functional projects and network with internal key contacts to drive consensus and meet deadlines under pressure.
Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.

Nice To Haves

Direct, hands-on experience with strategic response software (e.g., Loopio or similar).
Experience/familiarity with Slack, Apple MacOS and GSuite.
Bachelor's degree in a related field (e.g., Business, Communications, English, Law).

Responsibilities

Refining and implementing the global partner response framework, infrastructure, and scalable processes.
Owning the end-to-end lifecycle of all responses, including DDQs and security questionnaires, from intake and "go/no-go" analysis to final, high-discretion submission.
Building and maintaining a centralized, AI-powered knowledge library within our response tool, serving as the single source of truth for all regulatory, risk, and security-related content.
Championing the partner response function across the business, acting as the primary specialist and point of contact for all cross-functional partners, including Commercial, Compliance, and Product.
Liaising with senior commercial stakeholders on strategic, commercially-minded responses; understanding how due diligence and commercial questionnaires directly contribute to successful partner engagements.
Developing and managing the methods and procedures for content verification, approval workflows, and continuous improvement, ensuring all content is accurate, current, and globally compliant.
Analyzing response data to identify trends, report on key metrics, and provide strategic insights to leadership on the response landscape at Circle.

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