Partner Operations Lead
About The Position
Bridge is hiring a Partner Ops Lead to build and run our Partner Operations function — the team that owns the partner journey from contract signature through go-live and renewal. This is a leadership role: you'll hire, develop, and manage a team of Onboarding Specialists, Account Managers, and Ops Specialists, while building the processes, systems, and culture that allow us to scale partner operations to hundreds of clinics without scaling partner facing complexity. Today, partner operations touches everything — onboarding, day-to-day support, partner growth, and issue resolution — and much of it still runs through a small existing team. You'll take full ownership of this function, define how the team operates, and build the data-driven infrastructure that makes Bridge's partner experience a competitive advantage. You'll use data to diagnose what's working, identify where partners are getting stuck, and continuously improve every stage of the partner journey. This role reports directly to the CEO.
Requirements
- 10-15 years of experience in client operations, partner management, or customer success leadership, within healthcare or health tech strongly preferred. Startup experience required.
- You've built and managed teams before — hiring, coaching, setting goals, and holding people accountable.
- You're a systems thinker who builds processes that scale. You see a problem once and build the infrastructure so it doesn't happen again. You default to data over intuition when making decisions.
- You have strong project management instincts — you can run multiple workstreams across partners and internal teams without dropping balls.
- You're equally comfortable in a strategic conversation with a partner executive and in the weeds debugging an operational issue.
- You maintain a high bar for quality but believe that done is better than perfect, and you have good judgment about when to optimize and when to ship.
- You have strong analytical skills — you're comfortable building dashboards, defining KPIs, and using data to prioritize.
- You're a clear and concise communicator — in writing, in person, and in the dashboards and reports you build for leadership.
- Healthcare experience is required. Familiarity with telehealth workflows, insurance billing, or revenue cycle management is a plus.
Nice To Haves
- Familiarity with telehealth workflows, insurance billing, or revenue cycle management is a plus.
Responsibilities
- Team Building: Hire and develop a high-performing Partner Ops team including Onboarding Specialists, Account Managers, and Ops Specialists — with clear roles, goals, and feedback cadences. Build a team culture rooted in ownership, speed, and partner obsession.
- Onboarding: Own the end-to-end onboarding function. Build a repeatable, milestone-driven process that gets partners live in 30 days — coordinating across internal teams, managing partner timelines, and establishing the playbooks and dashboards that make fast launches the norm.
- Partner Growth & Retention: Drive net revenue retention through QBRs, partner health scoring, churn prevention, and expansion opportunities. Ensure partners are growing on Bridge, not just live on Bridge.
- Partner Support: Build and manage the day-to-day support function. Create systems that resolve issues fast and — more importantly — reduce recurring friction over time. Partners should have a single point of contact and never need to navigate our org chart.
- Process & Systems: Build the operational infrastructure — playbooks, tooling, dashboards, handoff protocols — that enables the team to scale. Own the weekly leadership scorecard, define the metrics that matter, and use data to drive decisions across the function. Ensure clean handoffs between Sales, Onboarding, Account Management, and Ops.
Benefits
- Lead a critical function at a company accelerating the adoption of virtual care to reduce costs and improve access to care.
- Build a team and function from the ground up with direct CEO partnership.
- High-ownership role with clear impact — the partners you support and the team you build directly drive Bridge's revenue.
- Competitive salary, benefits, and equity package. Given Bridge's funding and stage, we heavily value the potential upside from equity.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
