Partner Manager - East US/CA Region

CM.com • New York, NY

11d

About The Position

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction? “The entire customer journey. One platform” People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together. All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage . Now, we’re looking for a Partner Manager to join our North America Sales Team. We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026. As the Regional Partner Manager - East , you will play a pivotal role in driving CM.com's growth by recruiting, onboarding, and enabling strategic partners across the eastern United States and Canada. This is a quota-bearing sales position that requires a dynamic individual with a proven track record in partner management, business development, and sales execution. You will be responsible for building strong relationships with partners, educating them on CM.com's solutions, and ensuring their success in delivering value to their customers.

Requirements

• Experience: Minimum of 5 years in partner management, channel sales, or business development, preferably in SaaS, cloud software, or technology solutions.
• Sales Acumen: Proven ability to meet or exceed sales targets and quotas in a partner-driven environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex solutions in a clear and compelling manner.
• Relationship Building: Strong interpersonal skills with a focus on building trust and collaboration with partners.
• Strategic Thinking: Ability to analyze market trends and develop strategies to drive partner success and revenue growth.
• Travel: Willingness to travel within the eastern United States and Canada as needed (up to 30%).

Nice To Haves

• Technical Knowledge: Familiarity with conversational commerce, mobile messaging, payments, and AI-driven solutions is a plus.

Responsibilities

• Partner Recruitment: Identify, engage, and recruit new strategic partners in the eastern region to expand CM.com's partner ecosystem.
• Enablement & Education: Train and educate partners on CM.com's product portfolio, value propositions, and sales strategies to ensure they are equipped to succeed.
• Sales Execution: Collaborate with partners to drive joint sales opportunities, meet revenue targets, and achieve quota objectives.
• Relationship Management: Build and maintain strong, long-term relationships with partners, acting as their primary point of contact for support and collaboration.
• Market Analysis: Monitor market trends, competitor activities, and partner performance to identify growth opportunities and optimize strategies.
• Collaboration: Work closely with internal teams, including marketing, product, and customer success, to align partner strategies with CM.com's overall business goals.
• Reporting: Provide regular updates on partner performance, pipeline development, and revenue forecasts to the Director of North America.

Benefits

• A unique 3-days Global Onboarding program in our Headquarters in the Netherlands, a deep dive into the culture of CM.com .
• Competitive base salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and development in a fast-paced, innovative environment.
• A collaborative and inclusive company culture that values diversity and creativity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager