Partner Manager, GTM & Activation

UJET

4h•$115,000 - $150,000

About The Position

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. Learn more at www.ujet.cx. The Opportunity UJET is seeking a highly motivated and strategic Partner Manager, GTM & Activation to serve as the critical "bridge" in our Jetstream partner model. This is a hybrid role that combines Relationship Management for our Technology ecosystem with Activation & Enablement leadership for the entire partner organization. For Technology partners (like Kustomer), you are the face of UJET. For Resellers and TSDs, you are the expert trainer who makes them "revenue ready."

Requirements

Experience: 3+ years in an Alliances, Partner Management, or Partner Enablement role, preferably within a SaaS, CCaaS, or Enterprise Software company.
Technical Aptitude: Comfort working with technical concepts (APIs, integrations) to help operationalize technical partner onboarding and joint development planning.
Presentation Skills: Strong ability to lead training sessions and present complex value propositions to diverse audiences (from Sales VPs to Solution Engineers).
Collaborative Mindset: Ability to work seamlessly under the VP of Channel Sales while supporting the broader strategic goals of the Business Development organization.

Responsibilities

Primary Relationship Owner: You are the dedicated Relationship Manager for Technology, Referral, and Alliance partners (e.g., Kustomer, Integrated ISVs).
Alliance Strategy: Drive the quarterly business reviews (QBRs) and joint go-to-market planning with these partners to ensure UJET remains top of mind and a preferred partner
The "Activation Engine" for All: While you do not relationship-manage TSDs or Resellers, you own the delivery of their activation.
Training Execution: You are responsible for ensuring that every partner—whether a TSD, a VAR, or a Tech Alliance—is trained, certified, and competent in pitching UJET.
Revenue Readiness: Your goal is to move partners from "Signed" to "First Deal Registration" as quickly as possible. You will run the webinars, certification boot camps, and enablement sessions required to achieve this.
AI/Spiral Fluency: Specifically focus on upskilling the ecosystem on the "AI-First" narrative, ensuring partners can effectively position Spiral against legacy competitors.
Internal Visibility: You are the voice of the partner internally. Proactively communicate new partner integrations, wins, and activation milestones to the wider UJET Sales and Marketing teams.
Launch Operations: Support the launch of new partners by coordinating with Legal, Finance, and Ops to ensure portal access, deal registration accounts, and sandbox environments are configured correctly.
Program Alignment: Guide partners through the Jetstream Partner Program structure, ensuring they understand requirements and benefits.