Partner Insights Coordinator

ReUp Education

9d • Remote

About The Position

The Partner Insights Coordinator will assist in client reporting and engagement support through data and presentations that demonstrate strong enrollment outcomes and ongoing value. The Insights Coordinator supports a cross-functional team spanning Business to Business Operations (B2B Ops), Partner Success, Data, Learner Services, Marketing, State Partnerships Operations and Product. The Coordinator identifies and highlights institutional practices and student insights, and influences recommendations for institutional improvement to drive partner success. This role supports Partner Success (account managers) and B2B Ops teams while contributing to partner satisfaction and the overall partner experience with ReUp.
A successful candidate will be collaborative, build effective relationships and possess exceptional attention to detail. Key skills include data acumen and honed organizational capacity. A successful candidate will thrive on continuous improvement and be passionate about facilitating the development of long-lasting and mutually beneficial partnerships.
This role reports to Partner Success Business Analyst II, works closely with Partner Success Directors, Data Analytics, Partner Operations Managers, and supports our entire portfolio of partners.

Requirements

• Bachelor’s degree or experience in higher education or business development
• 2+ years experience in a client-facing, account support, or customer service manager role
• Strong relationship building skills and ability to work effectively in a team
• Experience collecting, analyzing and interpreting data
• Excellent communication skills
• Flexible, problem-solving orientation
• Familiarity with MS Excel, Google Sheets, Salesforce, Gong familiarity a plus
• Strong presentation creation abilities (verbal, written), including Google Slides; design skills and marketing experience are a plus
• You care about ReUp’s mission and are committed to helping us open new opportunities to students

Responsibilities

• Collaborate with directors to understand client goals and expectations, and the unique dynamics of key partnerships, including their need for qualitative and quantitative insights on the student experience.
• Pull, analyze and validate data in our systems to align insights with partner objectives
• Assist in the development of summary reports, the partner-facing dashboard, partnership reviews and other results presentations
• Manage the execution of partner reviews and key partner meetings each term by providing new or updated content and coordinating internal contributors
• Assist directors in accurately leveraging the analytics tools, reports, and research in Tableau, Salesforce, and other platforms
• Create and maintain reference materials and other documentation that ensures consistent approaches to client reporting
• Track the Partner Success team’s progress in influencing positive changes in institutional practices and supports for learners
• Engage with internal partners, such as Marketing, to highlight exemplary practices and resources at partner institutions
• Collect and track examples of best practices in higher education for future reference
• Assist with ongoing client satisfaction surveys in Qualtrics or another similar platform and otherwise gather feedback
• Identify other opportunities to improve the client experience and scale our service

Benefits

• Medical, dental, and vision insurance for employees
• We pay 100% of the employee's premium and 50% of any dependents' premiums
• Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
• PPO Buy-up plan available
• FSA available
• Company paid short-term disability, long-term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
• 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level