Partner Field Operations Specialist
About The Position
The Partner Field Operations role supports Taskrabbit’s partners by combining hands-on operational support with field-based partner insights. This role plays a critical part in ensuring smooth day-to-day delivery execution while serving as a key connector between partners, store teams, Taskers, Account Managers, and internal stakeholders. This position works within support queues to manage partner inquiries and escalations, travel to partner locations to observe performance, support training efforts, and help resolve operational challenges. The ideal candidate thrives in fast-paced environments, is comfortable handling escalations, and is eager to grow their operational and partner-facing expertise.
Requirements
- 3–5 years of experience in operations, logistics, retail operations, or customer/partner support.
- Experience in a call center, support queue, or high-volume support environment strongly preferred.
- Comfortable handling escalations, working cross-functionally, and traveling up to two times per month for short, multi-day trips to partner locations.
- Curious, self-motivated, and proactive in identifying issues, asking thoughtful questions, and driving solutions.
- Data-minded, with the ability to interpret metrics and trends to inform decisions and surface insights.
- Experience using Zendesk or similar ticketing tools preferred.
- AI-Powered Tools (e.g., Gemini): Curiosity and familiarity with AI tools to automate repetitive tasks, analyze ticket themes, and drive operational efficiency.
- Sigma: Ability to use Sigma or similar data visualization tools to interpret metrics, maintain dashboards, and surface actionable performance insights.
Responsibilities
- Manage partner inquiries and operational issues through support queues, including tickets and phone-based escalations.
- Triage, investigate, and resolve issues efficiently, escalating complex cases as appropriate.
- Maintain accurate documentation and identify recurring trends impacting partner performance.
- Monitor daily delivery operations to ensure jobs are completed efficiently and service expectations are met.
- Track key metrics including cancellations, on-time completion, and SLA adherence.
- Support new partner launches, process updates, and operational initiatives in collaboration with internal teams.
- Travel to partner locations to observe operations, support store teams, and gather first-hand performance insights.
- Provide support, process reinforcement, and training when partners are experiencing performance challenges.
- Capture qualitative feedback from partners, stores, and Taskers to inform operational improvements.
- Maintain operational trackers and dashboards to ensure accurate visibility into partner performance.
- Contribute to recurring summaries that highlight trends, risks, and improvement opportunities.
- Translate field observations and support data into actionable insights for internal stakeholders.
- Partner closely with Account Managers to support overall partner health, including responding to performance concerns or negative feedback.
- Provide field support when Account Managers escalate issues, helping stabilize operations and reinforce best practices.
- Assist with partner-related initiatives such as invoicing support, training coordination, and proactive outreach to improve satisfaction and performance.
Benefits
- Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees.
- We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
