Partner Experience Manager

Zoom

1d • Remote

About The Position

A Partner Experience Strategist is responsible for optimizing the end-to-end journey of external business partners—such as resellers, distributors, etc. — to maximize satisfaction, retention, and mutual revenue growth. This role sits at the intersection of strategy, operations, and relationship management, acting as a consultant who identifies pain points in the partner lifecycle and implements solutions to make doing business easier.

Requirements

• Experience: Generally requires 7+ years in partner management, channel sales, customer success, or strategic consulting, often within a B2B SaaS or tech environment.
• Analytical Skills: Ability to use data, such as Net Promoter System (NPS) scores or performance metrics, to drive decision-making.
• Relationship Management: Proven ability to build trust and maintain high-touch relationships with partners.
• Project Management: Skilled in managing complex projects, including the ability to prioritize and meet deadlines.
• Communication: Strong written and verbal skills for presenting to partners and internal stakeholders.

Responsibilities

• Partner Journey Mapping & Optimization: Map the entire partner lifecycle (onboarding, training, support, growth) to identify and eliminate friction points.
• Strategy Development: Design and execute programs that enhance partner engagement, productivity, and profitability.
• Onboarding & Enablement: Create standard onboarding programs, training materials, and certification frameworks to enable partners to sell or support products effectively.
• Voice of the Partner (VoP): Collect, analyze, and report partner feedback through surveys and quarterly business reviews (QBRs) to drive internal improvements.
• Cross-Functional Collaboration: Act as the internal advocate for partners by working with Sales, Product, Marketing, and Operations teams to align on goals and resolve issues.
• Performance Analytics: Define and track key performance indicators (KPIs) such as partner activation, retention, and revenue growth.
• Partner Portal Management: Manage the digital tools and platforms (PRM systems) used by partners to ensure access to resources and data.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed