Partner Engagement Manager

Heggerty•New York, NY

7d•Remote

About The Position

The Partner Engagement Manager serves as the primary relationship lead for assigned district and school partners. This role drives engagement, program usage, professional development alignment, long-term retention, and expansion identification. PEMs focus on activation, implementation health, instructional impact, and ensuring every partner experiences measurable success and sustained value.

Requirements

Curiosity, empathy, and a passion for our mission and values
2-5 years in Customer Success, Account Support, or related role in EdTech, publishing, or K-12.
Strong communication and troubleshooting skills with the ability to manage a high-volume portfolio.
Experience using Salesforce, or similar CRM, to manage accounts, track renewals, and monitor partner health.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience with SaaS platforms, curriculum implementations, or instructional resources preferred.

Responsibilities

Serve as the main point of contact for district leaders, administrators, and instructional teams.
Execute engagement plans aligned to implementation milestones and instructional calendars.
Conduct regular health checks, data reviews, and usage support touch points.
Coordinate communication across PD and the sales team to ensure a seamless partner experience.
Manage onboarding timelines from launch through full implementation.
Track usage and partner satisfaction to identify risks early.
Provide partners with milestone summaries, usage insights, and best-practice recommendations.
Collaborate with instructional experts to support fidelity and outcomes.
Monitor partner health signals to anticipate renewal and identify growth potential for the sales team.
Document engagement trends and usage insights to support renewal readiness.
Maintain accurate CRM health notes, engagement plans, and partner documentation.
Work closely with Sales, PD, Product, and Support teams to remove barriers and drive partner success.
Elevate partner feedback themes to internal teams for improvement and roadmap insight.
Participate in partner strategic reviews and milestone discussions.