About The Position
Join Vonage and help us innovate cloud communications for businesses worldwide! Senior Partner Enablement Manager (Channel & TSDs) - Supports US East & West Coast Vonage Applications: Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences. Why this role matters: At scale, partner enablement isn’t about more training—it’s about better systems, clearer journeys, and measurable impact. This role owns that step change. You’ll define and drive enablement strategy for partners, ensuring we build repeatable, scalable programs that improve partner performance and customer outcomes. What you’ll bring: Strong experience in partner enablement, sales enablement, or program management Proven ability to design and scale programs—not just deliver them Strategic thinking with the ability to execute Confidence influencing senior stakeholders across functions A bias for action—you simplify, prioritise, and move There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Requirements
- Strong experience in partner enablement, sales enablement, or program management
- Proven ability to design and scale programs—not just deliver them
- Strategic thinking with the ability to execute
- Confidence influencing senior stakeholders across functions
- A bias for action—you simplify, prioritise, and move
Responsibilities
- Set the partner enablement strategy
- Define enablement approach across Channel and TSD partner segments
- Align programs to business goals (growth, adoption, delivery quality)
- Prioritise what matters—cut noise, focus on impact
- Design scalable programs
- Build structured partner journeys: Onboarding → Productivity → Advanced capability
- Develop playbooks, toolkits, and guided learning paths
- Ensure consistency across regions and partner types
- Drive cross-functional alignment
- Work across Sales, Partner, Product, and Service Delivery
- Align stakeholders around shared outcomes—not siloed initiatives
- Act as the connective layer between strategy and execution
- Use data to drive improvement
- Define success metrics for partner enablement (not vanity metrics)
- Identify gaps in partner performance and target them directly
- Continuously refine programs based on real outcomes
- Elevate how we enable partners
- Move beyond training into capability building
- Introduce more advanced approaches: Scenario-based learning, Role-based journeys, Practical simulations
- Bring structure and clarity to a space that can easily become fragmented
Benefits
- In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k).
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
