Partner Ecosystem Manager

NetApp, Inc. • Durham, NC

1d

About The Position

NetApp is seeking a highly skilled and experienced Partner Ecosystem Manager to join our team. This senior management role focuses on ensuring our partners are technically enabled, operationally synchronized, and transformation-ready from an IT perspective. The role involves managerial responsibilities and significant experience in program management, partner relationship management, and strategic initiative execution.

Requirements

• Proven experience in partner relationship management. Background in working with Contract Manufacturers (CMs), Distribution Centers (DCs), 3PL/3PR providers, and OEM/Reseller/Channel partners.
• Strong understanding of IT systems and operational transformation.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to develop and execute strategic initiatives and business cases.
• Experience in conducting QBRs and managing strategic partner relationships.
• Strong analytical skills with the ability to evaluate ROI and impact on operational metrics.
• Familiarity with major transformation programs and change management practices.

Nice To Haves

• Minimum of 10 years of experience in supply chain and customer delivery models.
• Extensive knowledge of ERP, WMS, and other relevant IT systems.

Responsibilities

• Partner Relationship Ownership:
• Serve as the primary systems point-of-contact for all external partners, including: Contract Manufacturers (CMs), Distribution Centers (DCs), 3PL/3PR providers, and OEM/Reseller/Channel partners.
• Establish structured communication, escalation paths, and process governance.
• Build productive long-term relationships with partners’ technical and operational teams to gain insight into partner system needs, performance, and constraints.
• Conduct Quarterly Business Review (QBR) meetings with strategic partners.
• Strategic Initiatives:
• Engage Operations leadership to identify operational improvement opportunities and strategic initiatives.
• Conduct business case development, including problem definition, expected benefits, cost/resource estimation, and ROI modeling.
• Prepare investment proposals and recommend portfolio decisions for senior leadership approval.
• Participate in recurring planning cycles, ensuring initiatives are prioritized, sequenced, and incorporated into the QBR agenda.
• Track and support initiative execution and benefit realization.
• Transformation & Program Alignment:
• Own intake and triage for partner-impacting IT issues.
• Support major NetApp transformation programs (e.g., ERP, WMS changes).
• Drive partner onboarding, testing coordination, training, and go-live enablement for transformation initiatives.
• Represent partner operational and system requirements within program decision-making.
• Partner Enablement & Change Management:
• Develop partner enablement frameworks for new systems, integrations, and operational processes.
• Facilitate system adoption and operational capability uplift across partner organizations.
• Evaluate enhancements using ROI, fulfillment life cycle, and Time-to-Customer impact.
• Align enhancement prioritization to Operations and IT strategy.
• Maintain systems enhancement backlog driven from both NetApp and partner inputs.

Benefits

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off
• various Leave options
• employee stock purchase plan
• restricted stocks (RSU’s)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed