Partner Customer Success Manager, Media Industry

Mastercard • Purchase, NY

6d

About The Position

Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network. Advisors Client Services is a client-facing team that partners with customers and helps them drive measurable value by: • Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions • Assessing client needs and finding creative solutions and configurations from among Mastercard product suite • Project managing the delivery of new and complex solutions to our customers • Partnering with our product and partner sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials • Acting as the knowledge expert on products and solutions and the most effective means of implementations with Media Delivery teams • Engaging in pre-sales activities to showcase value future customers can achieve from the solutions As a Partner Customer Success Manager you will be working together with our Product team on executing a well-designed on-boarding experience and providing on-going support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.

Requirements

• Hands-on Experience: extended experience in integrated marketing, with a strong focus on digital marketing planning and data-driven implementation
• Strong understanding of media buying, audience segmentation, and campaign optimization.
• Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
• Client Management: Proven track record in customer success or managing client accounts and leading digital marketing solutions
• Proven track record in reducing churn, driving adoption, and upselling/cross-selling solutions.
• Project Execution: Ability to plan and execute marketing strategies and campaigns across key marketing channels to drive impactful outcomes
• Exposure to AI-driven personalization and data analytics for campaign performance
• Collaboration: Thrive in a matrix organization structure, manage internal and external stakeholders effectively
• Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users
• Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
• Exceptional analytical and quantitative problem-solving skills
• Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
• Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
• Bachelor’s degree or equivalent qualification.
• Fluent local office language and English required, other languages desirable
• Comfortable with significant customer interaction and excited to build relationships
• Advanced Word, Excel, and PowerPoint skills required

Responsibilities

• You will be a primary point for managing partner relationship primarily in media industry
• You will be responsible for monitoring Partner Performance and satisfaction
• Assist with strategic customer opportunities (new markets, new use cases, Mastercard Influenced opportunities).
• Coordinate across Mastercard teams to optimize customer usage of Mastercard ad-insights product within partner ecosystem. Include broader account plan for end customers who have a CAM relationship
• Engage with users to understand current needs and paint points and thereby improve their ability to utilize our products and solutions to drive outstanding performance of media campaigns
• Partner closely with product teams to create new features that best serve our customers
• You will act as a coach for our customers. Your proactive coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
• Conduct product demos, develop and deliver training sessions and/or workshops. Identify areas of improvement, track project & task updates,
• Identify clients at risk of churning or for potential up-sell of optional value-add services

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level