Partner Connect Administrator

Holman•Mount Laurel, NJ

5d•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Job Inputs: Primary support resource for development and administration of the Holman PartnerConnect System Maintain Holman PartnerConnect adoption level and support system table updates Daily review and maintenance of supplier activities in Holman PartnerConnect Functions as SME in all facets of the Holman PartnerConnect system Directs and hosts Holman PartnerConnect training requests Works directly with IT team in identifying and resolving defects and enhancements in Holman PartnerConnect Works directly with database team to develop customized reporting Perform systems testing as required Perform all other duties and special projects as assigned

Requirements

Bachelor’s degree in a related field or equivalent work experience
Working knowledge of Business Objects application
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
1-2 years’ experience in Holman Fleet & Mobility or call center
Understanding of automotive repair industry processes
Experience in interaction and negotiation with repair vendors
Advanced competency in data analysis and reporting
Familiarity with Intellifleet and Holman PartnerConnect systems
Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
Demonstrates an understanding of Holman Fleet & Mobility business strategy
Strong organization, analytical, critical thinking, and problem solving skills
Proactive, organized approach to multitasking and prioritization
Effectively manages time and consistently meets deadlines with some guidance from manager
Ability to recognize patterns and trends in large data sets
Demonstrates accuracy, thoroughness and effectiveness in work
Demonstrates attention to detail and commitment to doing quality work
Adjusts quickly to new or changing assignments, processes and people
Displays professionalism and remains composed when faced with challenges
Learns from experience; modifies behavior to be more effective
Recognizes one’s own strengths and opportunities for growth
Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
Understands the key business drivers; uses this knowledge in own work.
Expands fundamental knowledge in own function and broadens skills
Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
Strong verbal and written communication skills
Strong research and presentation skills
Strong interpersonal and customer service skills
Ability to summarize and express information and ideas in a clear and organized manner
Ability to interact and work with employees at all levels in the organization including business units and executive management
Ability to explain complex concepts to non-specialists
Responds to non-standard requests; investigates with assistance from others as needed
Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
Takes personal responsibility for customer satisfaction and loyalty
Works independently or with others within own area or department to achieve team goals
Identifies and removes barriers to effective teamwork
Offers support to other team members; follows through on commitments
Applies emotional intelligence in responses and reactions
Demonstrates consistency between words and actions
Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
Consistently earns trust, loyalty and respect of others

Responsibilities

Primary support resource for development and administration of the Holman PartnerConnect System
Maintain Holman PartnerConnect adoption level and support system table updates
Daily review and maintenance of supplier activities in Holman PartnerConnect
Functions as SME in all facets of the Holman PartnerConnect system
Directs and hosts Holman PartnerConnect training requests
Works directly with IT team in identifying and resolving defects and enhancements in Holman PartnerConnect
Works directly with database team to develop customized reporting
Perform systems testing as required
Perform all other duties and special projects as assigned
Provide reporting on Holman PartnerConnect usage and approval percentage
Handle day to day Holman PartnerConnect inquiries from vendor network
Identify and implement process improvements in Intellifleet and Holman PartnerConnect