Partner Agency Relationship Manager

Harvest Hope Food Bank•Columbia, SC

7d•Onsite

About The Position

Embark on a fulfilling journey at Harvest Hope Food Bank, where your talents play a vital role in our mission to end hunger. As the largest hunger-relief organization in South Carolina, serving 20 counties, we annually distribute 30 million pounds of food across the Midlands, Pee Dee, and Upstate regions. Our dynamic nonprofit values innovation, collaboration, and diversity, offering a uniquely rewarding experience for employees dedicated to making a meaningful difference in their communities. Join our dedicated team in building a hunger-free tomorrow through active engagement with nearly 400 partner agencies. Together, we strive to address food insecurity and positively impact lives across the state. Position Overview Under the guidance of the Director of Healthy Food Access & Choice, the Partner Agency Relationship Coordinator will help develop, improve, and implement agency relations related services.

Requirements

High School Diploma or equivalent required, Bachelor's Degree preferred.
Two or more years of relevant field experience including work in social services, program development, and community organizing or related field.
Proficiency in Microsoft Office Suite.
Excellent verbal and written communication skills including comfortability speaking to large groups.
Ability to work with minimal supervision, organize work independently and meet deadlines via efficient time management.
Ability to handle multiple tasks and projects concurrently.
Ability to keep and maintain accurate records, exhibiting exemplary attention to detail.
Knowledge of HHFB service area preferred.
Willingness to stay abreast of challenges of rural poverty.
Valid driver's license.

Nice To Haves

High School Diploma or equivalent required, Bachelor's Degree preferred.
Knowledge of HHFB service area preferred.

Responsibilities

Develops presentations and presents at county coalition meetings to educate and inform partner agencies of policies, procedures, and resources.
Conducts timely on-site visits to ensure partner agency compliance with standards and procedures established by all regulatory bodies; creates monthly schedule outlining upcoming and scheduled visits to partner agencies.
Conducts trainings, on-site interviews, and technical start-up assistance to identify and register new partner agencies as needed.
Prepares and maintains all written records and reports in an accurate and timely manner.
Plans and executes annual agency partner conference.
Regularly captures client feedback and integrates into operations to improve customer service, experience, and impact on the community.
Identifies most impactful partner agencies and by maximizing those partnerships, increases HHFB's distribution to assigned counties.
Works cooperatively with Operations Team to ensure efficient distribution of product to partner agencies and their clients.
Monitors agency performance for compliance with organizational needs and requirements, including follow-up agency site inspections for corrective action.
Maintains updated agency documents to ensure agency compliance in preparation for scheduled and unscheduled audits.
Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
Supports a culture of continuous improvement by identifying and communicating process and safety improvements.
Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.