Partner Advocate - Agency Shopping

St. Mary's Food Bank•Phoenix, AZ

About The Position

The Partner Advocate for Agency Shopping at St. Marys Food Bank is responsible for managing an assigned caseload and serving as the primary point of contact for our agency partners who take advantage of our Agency Shopping Program in Phoenix, AZ; ensuring they have the food and resources needed for smooth operations. Additionally, this role will collaborate with cross-functional teams to implement growth and development plans, with support from the Partner Advocate Supervisor and Manager. Essential Functions Team Collaboration & Management: Work with the Supervisor to implement team functions, oversee daily tasks, and improve processes. Customer Service: Assist with agency check-ins and notify agencies of closures and rescheduled shopping dates. Answer questions via phone, text, email, and in-person. Provide tours and create or replace agency badges. Schedule agency visits and follow-ups. Send AORs to agencies receiving deliveries. Monitor the shopping experience and address any issues. Communicate delivery issues promptly and effectively. Shopping-Specific Duties: Update and modify the shopping schedule as needed. Notify the shopping team of special orders, requests, and pickups. Follow up with shoppers to collect any missing signatures. Resolve source order concerns in a timely manner. Coordinate with the allocations team regarding product giveaway specials. Communicate agency changes and concerns to the shopping team. Address shoppers exceeding their time slot professionally. Enforce all warehouse rules consistently. Participate in meetings regarding shopping process changes. Schedule and manage special order pickups. Agency Support & Development: Conduct quarterly agency visits, assess agency status, and create growth plans for Our Agency Shopping Agencies with the Supervisor. Resource Coordination: Connect agencies with internal/external resources, oversee implementation, and monitor effectiveness. Performance Monitoring: Track agency progress through evaluations, feedback loops, and corrective actions. Community Engagement: Represent the organization at events, collaborate with stakeholders, and conduct surveys, interviews, and focus groups. Partnership Development: Vet potential agency partners, guide agencies through grant requests, and assist with compliance resolutions. Training & Support: Schedule and monitor training, provide technical assistance (Link2Feed, Vivery), and engage other teams as needed. Emergency Response: Serve as the primary contact for community crises and coordinating direct agency support. Process & SOP Adherence: Contribute to developing and following SOPs, using standardized tools for efficiency. Physical Demands/Environment Factors Requires extensive sitting with periodic standing and walking. May be required to lift to 20 pounds. Requires significant use of personal computer, phone, and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. Will require off-site travel to Partner Agencies across Phoenix, as required

Requirements

Associate degree or bachelors degree preferred
Must be able to drive company vehicle to visit Agency Partners
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Detail-oriented with a high level of accuracy.
Ability to multitask and prioritize tasks effectively.
Flexibility to adapt to changing priorities and handle multiple projects simultaneously.

Nice To Haves

Bi-lingual in English and Spanish preferred.
Previous food distribution and non-profit work experience

Responsibilities

Team Collaboration & Management: Work with the Supervisor to implement team functions, oversee daily tasks, and improve processes.
Customer Service: Assist with agency check-ins and notify agencies of closures and rescheduled shopping dates. Answer questions via phone, text, email, and in-person. Provide tours and create or replace agency badges. Schedule agency visits and follow-ups. Send AORs to agencies receiving deliveries. Monitor the shopping experience and address any issues. Communicate delivery issues promptly and effectively.
Shopping-Specific Duties: Update and modify the shopping schedule as needed. Notify the shopping team of special orders, requests, and pickups. Follow up with shoppers to collect any missing signatures. Resolve source order concerns in a timely manner. Coordinate with the allocations team regarding product giveaway specials. Communicate agency changes and concerns to the shopping team. Address shoppers exceeding their time slot professionally. Enforce all warehouse rules consistently. Participate in meetings regarding shopping process changes. Schedule and manage special order pickups.
Agency Support & Development: Conduct quarterly agency visits, assess agency status, and create growth plans for Our Agency Shopping Agencies with the Supervisor.
Resource Coordination: Connect agencies with internal/external resources, oversee implementation, and monitor effectiveness.
Performance Monitoring: Track agency progress through evaluations, feedback loops, and corrective actions.
Community Engagement: Represent the organization at events, collaborate with stakeholders, and conduct surveys, interviews, and focus groups.
Partnership Development: Vet potential agency partners, guide agencies through grant requests, and assist with compliance resolutions.
Training & Support: Schedule and monitor training, provide technical assistance (Link2Feed, Vivery), and engage other teams as needed.
Emergency Response: Serve as the primary contact for community crises and coordinating direct agency support.
Process & SOP Adherence: Contribute to developing and following SOPs, using standardized tools for efficiency.

Benefits

Competitive Pay, including:
401(k) Retirement Savings Plan with a generous employer match
Employee Referral Bonus Program
Tuition Assistance
Medical and Insurance Coverage
An employee-only medical plan at no cost to you
4 low-cost employee-only, spouse and/or family member medical plans
Vision and Dental coverage
Health Savings Account generously funded by the employer and Flexible Spending Account options
Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
Employee Assistance and Wellness Programs
Optional Pet Insurance and Legal Shield Identity Theft offering
Time Off
15 PTO days, accrued bi-weekly, that increases with length of service
40 hours of Personal/Sick time
8 Company Paid Holidays