Partner Account Manager

Global Payments Inc.•Tempe, AZ

3d•Remote

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Act as the day-to-day operational contact and relationship owner for assigned partners. Build trusted partnerships by providing accurate and timely communication, guidance, and assistance regarding the organization's product and services. Respond to inquiries from partners, understand their questions, assess their business needs, and promote Global Payments’ solutions as alternative products or services. Collaborate with internal teams and apply creative problem-solving skills on technical problems and process gaps and follow through to ensure outstanding issues are resolved.

Requirements

Minimum of 1 year’s industry experience
Excellent verbal and written communication skills
Ability to manage a complex workload
Ability to solve problems using experience and good judgment
Proficiency in Microsoft Office, particularly Excel
Flexibility to field phone calls from partners outside of business hours

Responsibilities

Holds basic knowledge of the payments industry, Global Payments’ systems, products and uses that information to advise and support partners.
Reacts to moderately complex partner inquiries and conducts research to solve issues within established guidelines. This includes clarifying the impact, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and communicating resolution to the partner. Acts as a specialist for their assigned partner(s) to either resolve their issue(s) or define the problem for subsequent action.
Provides knowledge and advice on calls with technical resources, vendors and/or the partner, when necessary, while keeping the partner informed.
Acts as a trusted contact and advisor with their partners, taking a consultative approach in managing relationships.
Builds relationships with partners through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Anticipates partner’s business needs, objectives and identifies opportunities to promote new products and services to increase revenue opportunities. Proactively educates on upcoming system enhancements.
Appropriately manages escalations, getting all necessary parties, including internal leadership, involved in driving resolution. Provides timely updates to leadership and the partner on the status of any open issues.
Drive discovery conversations that compares partner's expectations to their needs and the reality of what Global Payments can do successfully. Be creative, assertive, and confident, delight the partner, and be an advocate for Global Payments.
Determines impact across component lines of development, issues, or partner requests. Provides the knowledge transfer between ongoing projects and partner issues to ensure components are meeting partners’ and Global Payments’ needs.

Benefits

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

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