Participant Liaison

CVR ASSOCIATES INC • Chicago, IL

1d • $18 - $18 • Onsite

About The Position

CVR is seeking a Participant Liaison to assist low-income families and individuals, which may include homeless, elderly or disabled to navigate the process for securing affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. The Participant Liaison provides the most efficient path for customers, including landlords/owners between entry to the office, and operating client service systems. This individual will be responsible for assisting clients with accessing the client service kiosk, gather information answer inquiries and assess next steps in the HCV process. The Participant Liaison shall demonstrate exceptional customer service and communication skills. The position is critical to building and sustaining a positive service experience for the organization’s clients and as such, it is support by all levels of company management to attain top level customer service performance goals

Requirements

• High school diploma or GED required. An associate’s degree or 1-2 years of college business
• Must possess 3-5 years of client service experience.
• Experience working in a high-volume call and production environment with high performance guidelines and stringent deadline
• Must have experience in utilizing client information databases (i.e. Yardi, Salesforce, SharePoint, electronic document management systems etc.)

Nice To Haves

• Knowledge of public sector housing authority programs and systems is a plus.
• Bi-lingual is a plus.

Responsibilities

• Responsible for determining a walk-in customer’s specific service needs upon entry to the office and routing the customer appropriately and efficiently
• Interactions with customers must be amicable, transparent, and non-confrontational
• Accurately expedites customer inquiries and requests to Tenant Services staff via CVR SharePoint-
• Accurately provides detailed information to voucher holders and landlords/owners regarding information necessary for the recertification, interims and moves process and inspections
• Address landlord/tenant issues and takes the necessary steps for resolution
• Accurately submit requests for change in family composition, change in income, reasonable accommodation, and requests to move from one unit to another unit.
• Document all comments into internal systems (i.e., Yardi and SharePoint systems)
• Receive drop-off documents, prints receipts; notates Yardi Memos and upload to SharePoint Tracker

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED