Participant Care Specialist - Lincoln, Nebraska

Celerion•Lincoln, NE

2d•$17 - $20•Onsite

About The Position

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. We seek a Participant Care Specialist to join our Lincoln, NE clinical operations team! This role focuses on providing customer service to our study participants. You will answer questions, assist with check ins, conduct participant orientations, plan enrichment activities, develop and track experiential survey data, and generally strive to ensure that our participant experience is as positive as possible. Essentially, you will be both a concierge and an ombudsman. We're looking for someone with an engaging approach to customer service, experience dealing with customer complaints/issues, and some great ideas for activities. The person in this position will also be trained to back-up and support the housekeeping and laundry associates, will play a big role in the organization and upkeep of the participant-use areas of the clinic (game room, craft areas, courtyards, etc.), will improve and facilitate participant entertainment options, and assist to expand and improve the New participant and VIP participant experience. This position will work 30-40 hours/week, and is eligible for all of Celerion’s benefits. Required availability: Monday-Friday 1:00pm-9:30pm, with some weekend availability required with advance notice.

Requirements

Excellent customer service skills with 2 years customer service experience
Excellent oral and written communication skills
Excellent interpersonal skills
Flexibility to work evening, weekend and flexible hours as needed
Ability to manage multiple priorities in a fast–paced environment
Excellent organizational and problem-solving skills

Responsibilities

providing customer service to our study participants
answer questions
assist with check ins
conduct participant orientations
plan enrichment activities
develop and track experiential survey data
ensure that our participant experience is as positive as possible
trained to back-up and support the housekeeping and laundry associates
play a big role in the organization and upkeep of the participant-use areas of the clinic (game room, craft areas, courtyards, etc.)
improve and facilitate participant entertainment options
assist to expand and improve the New participant and VIP participant experience