Part-time Workforce Registration Specialist (Fauquier Campus)

State of Virginia•Fauquier County, VA

48d•$15•Hybrid

About The Position

The Laurel Ridge Community College's mission is to provide a positive, caring, and dynamic learning environment that inspires student success, values diversity and promotes community vitality. Our vision is to enrich communities as we provide exemplary educational opportunities based on our core values: Learning - We foster an environment that ignites and sustains a passion for lifelong learning. High Performance - We are focused, responsive, collaborative, and accountable. Integrity - We exemplify honesty, character, and respect for our communities. Positive Spirit - We value creativity, enthusiasm, and a "can-do" attitude. Diversity - We honor the uniqueness of individuals and communities. The Workforce Operations Registration Specialist is the first point of contact for potential and existing students entering our office seeking information about Workforce Solutions classes. This individual promptly greets visitors as well as answers telephone inquiries. The Registration Specialist is a member of the Operations and Registration Team, but works closely with other Workforce Solutions team members, instructors, allied agencies and other college-wide staff and administrators. A friendly, welcoming, professional, and confident demeanor, as well as a working knowledge of classes, programs and the ability to learn the Workforce Enterprise Registration System will be essential components for success in this position. This individual must be able to assess a customer's needs/questions and proactively assist them as appropriate, whether it is explaining a class, series, or certificate program, registering them for a class(es) or referring them to other beneficial allied agencies. Additionally, they must understand Workforce Financial Aid options, explain them to clients, determine eligibility, and assist students making application. Good customer service skills and a high comfort level with constant public interaction is critical. This position interacts regularly with a highly diverse population. Other daily tasks in this active office environment may include: registering students for classes; processing payments; making and assembling class materials including rosters, certificates, and handouts for the instructor packets; distributing instructor packets to rooms; calling students, responding to student concerns and complaints; processing transfers and/or refunds; posting signs; helping prepare materials for events; assisting with registration and hosting at special events; assisting instructors with room preparation and basic audio visual setup for classes; submitting completion verification reports to government and professional agencies; tracking credentials; documenting enrollments, progress, and payments for FastForward, G3, and FANTIC; performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed; assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes; and other programming support tasks as directed by the Operations/Registrations Lead.

Requirements

Ability to assess skills, needs, interests, and aptitudes of potential students and provide coaching and direction
Candidate must acquire a working knowledge of: The role of Workforce Solutions within the college and the services we provide to students, the community and employers
Workforce Solutions Classes, Series, Certificates, Fast-Track Career Training, and other programs that can benefit potential students and employers
Various grant and financial assistance options including FastForward, G3, and FANTIC available to Workforce Solutions' students
Experienced and confident user of Microsoft Office Suite software
Ability to learn Training Management/Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities
Ability to manage a process from beginning to end and break it down into manageable components, communicate, and work cooperatively with team members to meet time-sensitive projects, deliverables and deadlines
Because this position's primary interface is with the public explaining complex financial aid options and programs, candidate must be able to communicate clearly and effectively and be understood on the phone and in person

Nice To Haves

Database experience preferred.
Customer Service experience in an office environment and working directly with the public is preferred.

Responsibilities

registering students for classes
processing payments
making and assembling class materials including rosters, certificates, and handouts for the instructor packets
distributing instructor packets to rooms
calling students, responding to student concerns and complaints
processing transfers and/or refunds
posting signs
helping prepare materials for events
assisting with registration and hosting at special events
assisting instructors with room preparation and basic audio visual setup for classes
submitting completion verification reports to government and professional agencies
tracking credentials
documenting enrollments, progress, and payments for FastForward, G3, and FANTIC
performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed
assisting with course/class setup and modification in the Workforce Enterprise System
securing and assigning rooms for classes
other programming support tasks as directed by the Operations/Registrations Lead